careers
Consumer Affairs Representative (Part-time) - Tewksbury, MA << Back to Careers

 

Position Summary: Our Consumer Affairs team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a part-time Consumer Affairs Representative to join our WellPet team based in our Tewksbury, MA office. Reporting to the Senior Manager of Consumer Affairs, the part-time Consumer Affairs Representative will be involved with researching and resolving consumer inquiries, issues and needs. This position will interact and work closely with the R&D, QA, Sales, Marketing, and Operations teams on a daily basis. Your ability to work in a fast-paced team environment, along with solid attention to detail, a helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position.  
Key responsibilities include:
Timely and effective handling of consumer emails, chats and texts 
Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth
Data entry of all contacts into the consumer affairs database
Participating in training to improve skill sets and ensure superior product knowledge of all product lines
Support the Company with information and reports as needed
Provide support and assistance to other team members
Other responsibilities as required
Living the WellPet Values and doing whatever it takes for the pets who depend on us
 
Position Requirements:
Customer service experience in a consumer products company
Have a friendly, outgoing, and energetic personality 
Excellent interpersonal, written and verbal communication skills
Strong computer skills while using an Internet Explorer browser-based consumer database system
Proficient with MS Office 
Proficiency in English (both spoken and written) is required
Strong time management and organization skills 
A high sense of urgency and attention to detail & follow-up
Excellent problem solving skills
Self-starter, with high energy and the ability to work with minimal supervision in a dynamic, fast paced environment
Bachelor’s Degree (preferred) or equivalent professional experience
High comfort level using social media platforms such as Facebook, Twitter & Instagram
Pet Food Industry or CPG experience preferred
Bilingual in French and/or Spanish not required, but preferred
WellPet LLC is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

Position Summary: Our Consumer Affairs team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a part-time Consumer Affairs Representative to join our WellPet team based in our Tewksbury, MA office. Reporting to the Senior Manager of Consumer Affairs, the part-time Consumer Affairs Representative will be involved with researching and resolving consumer inquiries, issues and needs. This position will interact and work closely with the R&D, QA, Sales, Marketing, and Operations teams on a daily basis. Your ability to work in a fast-paced team environment, along with solid attention to detail, a helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position.  

Key responsibilities include:

Timely and effective handling of consumer emails, chats and texts 

Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth

Data entry of all contacts into the consumer affairs database

Participating in training to improve skill sets and ensure superior product knowledge of all product lines

Support the Company with information and reports as needed

Provide support and assistance to other team members

Other responsibilities as required

Living the WellPet Values and doing whatever it takes for the pets who depend on us 




Position Requirements:

Customer service experience in a consumer products company

Have a friendly, outgoing, and energetic personality 

Excellent interpersonal, written and verbal communication skills

Strong computer skills while using an Internet Explorer browser-based consumer database system

Proficient with MS Office 

Proficiency in English (both spoken and written) is required

Strong time management and organization skills 

A high sense of urgency and attention to detail & follow-up

Excellent problem solving skills

Self-starter, with high energy and the ability to work with minimal supervision in a dynamic, fast paced environment

Bachelor’s Degree (preferred) or equivalent professional experience

High comfort level using social media platforms such as Facebook, Twitter & Instagram

Pet Food Industry or CPG experience preferred

Bilingual in French and/or Spanish not required, but preferred

 

To apply click here!


WellPet LLC is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

 



<< Back to Careers