careers
Careers

WellPet's growing family of brands is based in a small company, family business legacy with over 100 years of making the finest quality natural pet food.


As we continue to find new ways to bring innovation and nutritional excellence to our products, we are always looking for talented and creative people who share our Vision, Mission and Values. We're especially interested if you share our love of animals, our passion for quality and our desire to make a difference in the community we share with our pets.


What makes WellPet different?
Members of our team have shared in their own words what they love most about working here in our Top 10 Reasons to Work at WellPet.


Use the search function below to see a list of jobs that match your specific criteria. To see a list of all available career opportunities click on the "View All" button. If you are interested in any of the positions listed here, you can apply directly by clicking the link at the end of each job posting. You may also submit your resume to jobs@wellpet.com or fax to 978-863-0345.


Thank you for your interest in WellPet.



Available Positions
State/Province Department Country
eCommerce Sales Manager - Tewksbury, MA

Due to our continued growth we have an immediate opening for the newly created position of eCommerce Sales Manager to join our sales team.   The eCommerce pet business is growing rapidly and we are seeking a strong leader to maximize this business opportunity.  WellPet currently sells to all of the leading eCommerce retailers including: Amazon, Wag, Chewy’s, PetFlow and Pet360.  Reporting directly to the Vice President of Sales, the eCommerce Sales Manager is responsible for growing sales and building our business relationships with WellPet’s online retail partners. Specific responsibilities include:

  • Managing all aspects of online sales to achieve revenue and plan goals including, new product placement and executing online campaigns.
  • Ownership of eCommerce channel profitability.
  • Monitor and analyze customer behavior and potential sales opportunities for new business.
  • Champion business needs for the accounts under your responsibility and train, coach and develop the extended team to ensure objectives are met.
  • Provide accurate monthly forecasts to maximize supply chain and inventory metrics.
  • Manage all account related budgets: promotional budgets, advertising and sales development budgets.
  • Ensure go-to-market plans are implemented.
  • Develop and maintain high visibility with account key decision-makers and decision-influencers to advance business opportunities.
  • Use measurement performance to ensure that all financial indicators remain on plan.  Measurements include: sales, WellPet POS , trade and marketing spend, Returns/Markdowns.
  • Communicate crucial market, trade and competitive information on a timely basis.
  • Work effectively with Field Sales and Marketing to help execute eCommerce strategic and tactical plans.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

This position is ideally suited to someone with 7 - 10 years of sales and account management experience, ideally in the pet food or fast moving consumer goods with a specific proven track record of managing Amazon, branded online portals and emerging online partners.  Other requirements include: 

  • Bachelors Degree
  • Online marketing technical / tactical skills
  • Analytical, numerical and commercially driven
  • Self-starter with excellent time management and prioritization skills
  • Team player with ability to effectively work and communicate cross functionally
  • Ability to plan and invest limited resources to maximize results and ROI
  • Proficient in all Microsoft Office applications, particularly Excel and PowerPoint
  • Strong administrative skills and attention to detail with focus on timely and accurate forecasting, reporting and budget management
  • Creative thinker who can bring new ideas and approaches to solving problems and seizing opportunities
  • Able to travel extensively and to work independently

Click here to apply: https://home.eease.adp.com/recruit/?id=9048741

Planner/Buyer - Tewksbury, MA

We are currently recruiting for a Planner/Buyer.  In this position you will report to the Director of Supply Chain Planning and be responsible for the timely production planning of finished goods and for all communication and coordination between our manufacturing facility and partners, and all supporting disciplines.  Specifically, you will:

  • Plan/Procure Finished Goods in support of our demand forecast and inventory goals.
  • Maintain and track supply chain planning metrics critical to customer fulfillment, product freshness, inventory management & co manufacturing vendor performance.
  • Drive all planning operations related activities/ tasks per required monthly schedule.
  • Drive the co manufacturer vendor-WellPet relationship, track finished products yield performance, ensure production, testing and delivery of finished goods per WellPet required lead times.
  • Support the marketing group with transition of inventory related to new product launches, line extensions and any other changes.
  • Work with existing suppliers on an ongoing basis to support program and product requirements.
  • Support the Sales and Operations Planning process as needed by collecting data, preparing presentations, etc.
  • Travel to suppliers as needed.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

 

This position is ideally suited for an individual who is analytical, detail oriented, and organized.  Other requirements include: 

  • BS degree in a related field
  • 5+ years of planning, purchasing and vendor relationship management experience in a manufacturing environment or a consumer products/goods company
  • Strong analytical & reporting skills
  • Exposure to forecasting and demand planning preferred, ability/willingness to learn the process required
  • Strong, results-oriented, project management skills with demonstrated ability to work with multiple disciplines and lead everyone to a common goal
  • Extensive experience using formal planning systems (MS, MRP, ERP & Demand Planning) IFS experience a plus.
  • Knowledge and implementation of Lean tools and process mapping a plus.
  • Advanced experience with Microsoft Excel
  • Collaborative, team player with a “can do” attitude

Click to apply: https://home.eease.adp.com/recruit/?id=9049351

Data Warehouse Architect - Tewksbury, MA

Role Summary: Data Warehouse Architect

We are currently seeking a hands-on Data Warehouse Architect who has both detailed code-level expertise and broader strategic perspective to strengthen the BI capabilities of WellPet.  In this position you will report to the Director of IT and have specific responsibility for the evaluation, design,  implementation and on-going support of the enterprise data warehouse and business intelligence platform.  The position requires  10+ years  data warehousing experience. The ideal candidate must possess deep expertise in data warehousing methodologies (Kimball, Inmon), dimensional modeling  , and bring best practices with regard to master data management, ETL, and data governance.   The candidate should have a demonstrable record of being able to interact  effectively with business stakeholders at all levels in all functional areas to gather and understand business requirements and reporting needs.

 

Principal Responsibilities

  • Interact with functional business units to analyze, gather and priorize business and reporting requirements
  • Assume leadership role in design, implementation, testing, and roll-out of enterprise data warehouse and data marts including development of proof-of-concepts
  • Formulate and provide status updates on project plans and schedules to meet  goals/objectives
  • Create and enforce corporate standards for data warehouse design and data integrity
  • Ensure data architecture supports existing and future requirements of evolving business model
  • Evaluate and analyze existing OLTP databases and develop/maintain integrations to data warehouse.
  • Lead development and maintainance of operational, analytic, dashboard and executive-level reporting  using Business Objects Crystal Reports, Microsoft Reporting Services, Microsoft Sharepoint and other BI tools
  • Evaluate, test and assist in selection of Reporting and BI tools.
  • Monitor and stay abreast of key developments in BI industry

 

 Qualifications/Requirements

  • BA or BS in Information Systems, Information Technology, or Computer Science
  • At least 10 years experience working as data warehouse architect
  • Must possess deep expertise with  OLTP design,  data warehousing, dimensional modeling,  BI, ETL, and data governance
  • At least 5 years experience in manufacturing and distribution and working with ERP Systems (IFS, Oracle, SAP, Microsoft Dynamics etc.) and CRM (Salesforce, Pivotal, Sales Logix, Microsoft CRM)
  • At least 5 years experience using Microsoft SSRS, SSAS and SSIS  (2005 and/or 2008)
  • Must be equally adept working in Oracle and SQL Server environments using PL-SQL and/or T-SQL
  • Experience with BI and Reporting Platforms such as Qlikview, Business Objects, Cognos, Microstrategy, MS Sharepoint

 

 

Skills:

  • Must have passion for data warehousing and business intelligence
  • Must possess ability to communicate and interact effectively at both technical and business level
  • Self-starter with strong work ethic
  • Strong team player with proven ability to work effectively cross-functionally
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong organizational and multi-tasking skills
  • Ability to evaluate and learn new technologies quickly
  • Strong attention to detail and accuracy

 

Senior ETL Developer - Tewksbury, MA

About the IT Organization

Join a dynamic IT organization focused on delivering innovative, business-driven technology solutions to enable WellPet’s manufacturing and distribution of super premium pet food brands. Our team is comprised of dedicated, passionate, smart individuals working in application and web development, system integration, business intelligence and network engineering.

 

We maintain a high energy, collaborative work environment.  Core to our philosophy is that to achieve success, we must partner effectively with the other business stakeholders within the enterprise.  Our IT organization provides leadership in a broad range of challenging, strategic initiatives which combine technology and process expertise with business acumen.

 

Position Summary:  Senior ETL Developer

We are currently seeking an Senior ETL Developer to support and develop business system integrations and data warehousing solutions. The person will use Microsoft SSIS as the data integration technology and also utilize data presentation technologies including SAP Business Objects, 3rd party .Net reporting tools (Dev Express), SSRS, and Excel.  The Developer will be interacting with data sources which reside in both Oracle (10g) and SqlServer (2005,2008R2) databases.  In this position, you will report to the Director of IT.

 

The position requires at least  7 years  experience.  The ideal candidate should have experience working with databases in both Oracle and SQL Server environments and must be adept at developing stored procedures (PL-SQL, T-SQL), queries and views.  The candidate must have the ability to interact effectively with business end users, grasp both technical and business needs and possess strong problem solving analytical skills.

 

Principal Responsibilities

  • Support, maintain and develop  system integrations among  enterprise front and back-office applications (ERP, CRM, EDI, Demand Planning, Manufacturing Control Systems)
  • Design and develop ETL processes to integrate data among business systems and data warehouses in both Oracle and MS SQL Server environments.
  • Design, code, test and trouble shoot business reporting for end-users in Business Objects Crystal Reports, SSAS, Microsoft Reporting services and other BI tools.
  • Prepare documentation & flow charts of systems, business processes and databases
  • Provide off-hours  application and reporting support as needed

 

 Qualifications/Requirements

  • BA or BS in Information Systems, Information Technology, or Computer Science
  • Must have solid understanding of relational database design
  • Must have solid SQL skills and be able to work in both Oracle and SQL Server environments using PL-SQL and/or T-SQL
  • Experience with BI and Reporting Platforms Business Objects, Crystal Reports.

 

Desired Work Experience

  • Experience in manufacturing and distribution environment a plus.
  • Experience working with ERP Systems (IFS, Oracle, SAP, Microsoft Dynamics etc.) and CRM systems (Salesforce, Pivotal, Sales Logix, Microsoft CRM) a plus
  • Experience with EDI (Sterling Commerce Gentran) a plus.
  • Experience with BI and Reporting Platforms such as Qlikview, Tableau, Business Objects, Cognos, Microstrategy, MS Sharepoint

 

Skills:

  • Must have passion for ETL Development!
  • Must possess strong analytical skills
  • Must possess ability to communicate and interact effectively at both technical and business level
  • Self-starter with strong work ethic
  • Strong team player with proven ability to work effectively cross-functionally
  • Excellent verbal , written and presentation skills
  • Excellent customer service skills
  • Strong organizational, multi-tasking and project management skills
  • Strong attention to detail and accuracy
  • Strong desire to improve and grow continuously

 

Associate Brand Manager - Tewksbury, MA

We have an opening in our Tewksbury, MA location for an Associate Brand Manager to join our Marketing Team.  Reporting to the Marketing Director, you will be responsible for the executing marketing plans for the Wellness and Old Mother Hubbard brands. 

 

You will leverage consumer and trade insights to help develop effective new products and marketing programs. You will work with cross-functional teams to deliver great programs and drive business results.

 

Responsibilities include:

  • Help develop annual marketing plans including consumer and trade promotions, merchandising and promotions.
  • Collaborate with field sales team to ensure timely and thorough communication of all brand promotions and new product initiatives
  • Conduct post launch reviews and analysis to measure effectiveness of planned promotions.
  • Partner with sales management to gain their input and field experience to identify the best programs and practices for successful sell-in & sell-through of your brands.
  • Develop launch support materials such as price sheets, product brochures, and point of purchase materials and displays.
  • Perform quarterly analysis of product pricing and gross margins, in order to identify key issues, trends and opportunities.
  • Complete an annual SKU rationalization and make recommendations for discontinuing or adding products within the lines.
  • Participate in Sales & Operations Planning – ensuring accurate forecasting of new and existing products.
  • Analyze competitive activity and retail markets to effectively monitor the day-to-day business. 
  • Maintain a close working relationship with outside agencies such as:  printers, public relations agency, promotion & design firms.
    • Help manage Marketing budgets
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

Other requirements include: 

  • 2 + years experience in Marketing/Brand Management in a Consumer Packaged Goods environment
  • Bachelor’s degree in Marketing, Business or Communications
  • Excellent project management abilities, capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
  • Well developed written, oral and presentation skills
  • Ability to collaborate and influence cross-functionally
  • Strong analytical and strategic thinking skills
  • Demonstrates positive attitude, sees challenges as opportunities and translates them into actionable tasks
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook

 Click here to apply: https://home.eease.adp.com/recruit/?id=9076191

Electrical Engineer - Mishawaka, Indiana

POSITION SUMMARY

 

Provide support company-wide in process control system definition, and primarily responsible for the programming, documentation, training and knowledge of company –wide instrumentation, controls and other strategic systems as well as the computer integration of the manufacturing process and equipment. Responsible for the projects and facility support as assigned or identified.

 

KEY PERFORMANCE INDICATORS / KPI’S

 

  • Maintain project budget within dollars allotted 99%.
  • Maintain project and budget status.
  • 95% accuracy of project designs and functionality.
  • 95% accuracy for consistently troubleshoot problems and determines root cause.

 

POSITION DUTIES AND RESPONSIBILITIES

 

  • Supporting Strategic Software Initiatives and plant and corporate rollouts relative to plant projects.
  • Design and engineer controls and instruments.
  • Design and engineer electrical systems in support of the process and utility system.
  • Design and engineer the selection, procurement and installation of instruments and control systems.
  • Assist Plant or Technical Services personnel in troubleshooting operational problems from a controls engineering perspective.
  • Assist in training of plant personnel on new and upgraded systems.
  • Customize software solutions based on requirements.
  • Perform all programming of the control system as required.
  • Interface with vendors, construction administrators, and project team.
  • Perform and document technical design reviews with other disciplines on them project team to produce the highest level of quality.
  • Participate in contract administration.
  • Capable and experienced in managing and performing projects in a fast paced environment.
  • Time manage and prioritize tasks to achieve results within cost and schedule constraints.
  • Perform other related duties as assigned.

 

KNOWLWDGE, SKILLS, & ABILITIES

 

  • Ability to troubleshoot operation problems.
  • Keep abreast of changes within the industry to help develop the controls, equipment and processing technology that will maximize production efficiencies and product quality.
  • Effectiveness in interaction with Production Management.
  • Professional representative of the Controls Engineering Team.
  • Strong attention to details and follow through of tasks and assignments.
  • Experience with budgeting.
  • ControlLogix processors with RSLogix 5000 Rev 19.01.01
    • AOI blocks and object oriented  program  experience
  • Wonderware Archestra experience
  • Factory Talk SE
  • Electrical Background
  • SQL Server 2008
  • VBA – Scripting
    • 3 phase 480
    • Analog and digital troubleshooting
    • Common electrical components/ instrumentation
      • Control/ Compact Logix rack, processors, cards
      • NTRON unmanaged switches
      • Stratix 8000 managed switches
      • Sola and AB power supplies
      • 100 C AB motor starters
      • Powerflex 4,40, and 400 with Ethernet/ IP comm
      • Mettler Toledo IND560 Scale Heads
        • Corresponding load cells
        • IFM modules
        • Amatek
          • Ultrasonic
          • Capacitance probes
        • Vega Radar Sensors
        • Off brand capacitance probes
        • Prox switches
        • Photo Eyes
        • Benshaw soft starter panel
        • Yaskowa VFDs

 

EXPERIENCE & QUALIFICATIONS

 

  • Technical/ Trade School required. High School Diploma required. Technical degree AA or BA preferred.
  • Ability to understand PC based control systems with Microsoft, Allen Bradley and O/S
  • Ability to read equipment control and electrical schematics.
  • Ability to program PLC’s & GUI systems.
  • Good P.C. skills in Word, Excel, electronic mail and windows based programs.
  • Knowledge of process control systems (i.e. utility controls; steam, water, and air).
  • Ability to configure industrial machine controls, including AC/DC drives.

 

PHYSICAL DEMANDS / WORK ENVIROMENT

 

The physical demands and work environment described here are representatives of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Office and plant environment.
  • Ability to sit and work at computer for an extended period of time.
  • Ability to walk up numerous flights of stairs, ladders and/or work in confined spaces in extreme conditions.
  • Ability to lift and/ or move up to 50lbs.
  • Periodic weekend or evening work as needed.

 

Shift Supervisor - Mishawaka, Indiana

POSITION SUMMARY  

Provides supervision across functionalities to maintain safety standards (both personnel and food) while ensuring that the lines meet budgeted rates. Enforces all policies - maintains proper crewing levels and levels of training and is actively involved in employee development.  

POSITION DUTIES AND RESPONSIBILITIES

 1.      Responsible for both personnel safety as well as food safety. Actively involved in; coaching employees on all aspects of performing their duties in the safest manner possible for both personnel safety and food safety. Conducts Employee Communication Meetings. 

 2.      Oversees adherence to production and packaging schedules and distributes crewing.  Works with other team members to reach budgeted line rates, to prevent out of specification production, oversee line maintenance, manage raw material changes, and when necessary, uses the hold process to prevent out of specification product from reaching the customer.

 3.      Responsible for coaching and developing team members.  Facilitates team problem solving, decision making, fair and timely disciplinary action, and conflict resolution.  Ensures performance appraisals and progress reports are done in a timely manner.  Facilitates the communication between shifts and teams.  Work with team leads to ensure that crew is properly cross trained. 

 4.      Acts as on-shift representative for emergency response coordination, compliance to Company policies (drug/alcohol, attendance, EEO, etc.)  Responds to personnel issues as needed, conducts thorough investigations and coordinates results/issues. 

 5.      Responsible for meeting customer requirements through communication, documentation, training of team members, and adherence to sanitation guidelines and GMP’s, including the HACCP program.  Responsible, in part, for meeting requirements of various supplier certification programs and audits.  Maintains plant cleanliness to satisfactory degree. 

 6.      Demonstrates a daily commitment to the continuous improvement process by following Lean Manufacturing concepts and the Basic Principals.  Strives to improve each work process.  Identifies/implements value added and cost savings activities and projects.

 7.   Must maintain the highest standards of ethics and integrity

8.    Must maintain the highest standards of data management by creating consistent, reliable data which will ensure accuracy and in turn, maximize the use of data and confidence in decision making.

 9.   Proactively manage safety by ensuring compliance with all Federal and State regulations and internal Company policies.  Regularly complete behavior based safety observations.  Ensure unsafe conditions are corrected in a timely manner.

 10.  All employees are responsible for immediately reporting any food safety, food quality or plant security issues to management for appropriate action.

 11.  A trained designee will be appointed by management to cover for absences and vacancies

12.  Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees on the shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, clearly communicating, time management and resolving problems.

EXPERIENCE & QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree and two years related experience is preferred; or 5 to 7 years of directly related experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of Database software; Microsoft Office Suite Ops Reporting Manufacturing software; Excel Spreadsheet software and Word Processing software.

 PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee is regularly required to walk and talk or hear. The employee is frequently required to stand and climb or balance. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. 

 

Business Process Support Specialist - Mishawaka, Indiana

SUMMARY:  The Business Process Support Specialist will contribute to the plant strategy, and support projects by providing input, prioritization, planning and coordination of continuous improvement activities for WellPet.  This position is responsible for analyzing and recommending changes or enhancements to current business practices & processes for operations, engineering, materials, and maintenance departments.  This role will support plant and corporate project teams in the areas of business process standards and change management.  

 

KEY RESPONSIBILITIES/ACCOUNTABILITIES

 

CONTINUOUS IMPROVEMENT: Lead and facilitate teams through continuous improvement projects, processes and activities and ensuring standardization in the implementation of process improvement across the organization.

  • Lead operational analysis and assessments to identify gaps and improvement opportunities for strategic and operational transformational activities 
  • Achieve measurable process improvements by defining, designing and implementing continuous improvement programs using applicable methodology and analytics
  • Recommend improvements and assist in changes to the best practices

 

PROCESS STANDARDIZATION & DOCUMENTATION: Work closely and effectively with cross-departments to document existing business processes and requirements. 

  • Drive the business process initiative (how will it work, what are the rules, how will it be organized etc.).
  • Train and support management and employees on business process management practices.
  • Contribute to new training efforts for employees
  • Maintain and manage an electronic database of documents, processes, and living templates.
  • Gather data and information from SMEs.
  • Assist operations by storing, creating, and delivering essential training materials.
  • Ensure process compliance and process dependent working within the operations

PROJECT MANAGEMENT:  Provide project management support across various application areas including Document Management Systems, Financial Systems: Accounting, Reporting, Budgeting, Invoice Management, ERP Systems (Component Tracking, Logistics, QA), Maintenance Management System

  • Gathers business requirements and shapes software application processes together with the business departments
  • Deliver hands on system and process design, application configuration, testing and trouble shooting
  • Implement business processes, trains users and provides application 1st level support to the organization
  • Develops implementation project plans and coordinates teams for successful implementation or enhancement of IT applications. 
  • Raise risks and manage key dependencies between plant software implementation projects. Monitor and ensure that the scope, resource, and communications related to plant software implementation projects remain on track.

 

COMPETENCIES 

 

  • Builds solid cross functional relationships and possesses the ability to work effectively with all business units
  • Ability to think and act with a continuous improvement mind set
  • Willing to take over responsibility, self-motivated and able to work in a fast paced project environment with changing priorities
  • Ability to work under tight timelines, well organized, solution oriented and willing to do hands on work
  • Excellent communication and leadership skills required. Able to talk in Business and Technical language. Strong speaking and presentation. Need to be capable of resolving differences between different groups.
  • Coordinate and facilitate delivery of project objectives.
    • Ability to work in a team-based environment and provide support for additional work as needed per the business requirements.
    • Track progress and review project tasks to make certain deadlines are met appropriately.
    • Assess project issues and identify solutions to meet productivity, quality and customer goals.
    • Proactively communicate project status, issues & risks to management.

 

SKILLS & QUALIFICATIONS

  • Bachelor degree of technical/commercial related disciplines
  • Minimum 5 years working experience with minimum of 3 years in business planning, tracking, project implementation and project management
  • Experience in business process development, deployment and improvements
  • Proficiency in MS Project, Visio (or other process documentation software experience), Word, Excel
  • Experience with Continuous Improvement methodologies. Six Sigma/Lean Green or Black Belt Certified
  • Mature, the ability to work independently and with people of different levels
  • Ability to be flexible in scheduling in order to attend meetings outside customary business hours
  • Wide and sound technical understanding in software applications



 

Director of Customer Care - Tewksbury, MA

We are currently recruiting for an experienced Director of Customer Care to join our Operations Team as we take the company to the next level of growth.  In this position, you will report to the Vice President of Operations and be responsible for leading the Customer Service and Distribution & Logistics teams with primary responsibility for improving delivery performance and overall customer experience.  You will be tasked with developing and executing a customer care strategy that builds a progressive customer care organization; seen as a value added partner to our customers.  Communications and cross-functional partnership will be critical to the success of this role as it works closely with the internal Supply Chain and Sales teams and directly with our Customers.  Additionally, the Director of Customer Care will drive improved efficiencies, effectiveness and customer service in the order-to-cash cycle and work to reduce total cost to serve. 

 

Responsibilities include:

  • Develop and monitor customer specific service scorecards; develop and implement required action plans
  • Translate the Voice of the Customer into tangible and measureable action plans within the Supply Chain
  • Drive Overall customer satisfaction through supply chain collaboration and becoming more demand driven with our customers by serving as the supply chain point of contact for customers and the WellPet Sales Team
  • Represent supply chain on customer calls and joint strategy development sessions
  • Provide supply chain performance update for business reviews
  • Create an enhanced framework to manage customer escalations for faster resolution and isolate systemic issues requiring change
  • Provide critical linkage between the Supply Chain, the Sales Team, Customer Care, Marketing and our Customers to support customer service expectations
  • Support new product launches and promotional activities from planning to execution
  • Participate in the S&OP process
  • Provide oversight/leadership to our 3PL network including three Distribution Centers and transportation management to meet or exceed budget objectives
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

This position is ideally suited for an individual who is highly organized, has excellent communication and customer service skills.  Other requirements include: 

 

  • BS/BA degree in business, supply chain, operations, marketing or similar disciplines.  MS or MBA a plus
  • 5-7 years of Customer Service leadership experience with experience in Supply Chain and Sales a plus
  • Ability to manage and motivate direct reports and extended team, as well as influence matrix relationships
  • Excellent leadership skills with strong business acumen  
  • Strong written, verbal and written communication skills, able to converse with multiple levels internally and externally
  • Strong analytical, planning and organizational skills
  • Capable working in a very fast paced and dynamic environment
  • Self starter capable of working through defined projects with a “take charge” attitude
  • Looking for a work place that offers growth and opportunity
  • Approximately 10% travel

Click here to apply:  https://home.eease.adp.com/recruit/?id=9048951

E-Commerce Marketing Account Manager - Tewksbury, MA

The E-Commerce Account Manager will report into the Customer Marketing Manager and be responsible for Trade Marketing programming with a focus on E-Commerce and the Independent Pet Specialty channels.   Customer base will include Pet Supply E-Commerce Retailers, Pet Specialty Regional Chains and Independent Pet Retailers. 

Responsibilities Include:

  • Help drive the growth in our e-com channel, and ensure we are maximizing opportunities to both drive revenue and build our brand within the e-com channel.
  • Leveraging data supplied by e-com partners, monitor program performance, and make recommendations for future programs Lead the development and execution of customer marketing plans that deliver on channel & brand strategies, revenue goals and meet customer objectives
  • Develop and implement marketing test plans for customer acquisition, reactivation and customer retention with key e-com partners such as Amazon and Wags.
  • Manage E-Commerce Retailer partner’s web content – brand landing page, homepage, gateways, matrix pages, banners and partner microsites
  • Project management from idea through to execution of customer specific programs and program collateral including Direct Marketing Vehicles, POP and other materials
  • Work with the WellPet Brand Teams to ensure Brand integrity and appropriate messaging
  • Collaborate with Account Marketing Teams to develop and execute marketing programming
  • Team up with WellPet Field Sales to coordinate the execution of customer marketing programs and new product launches
  • Conduct post-analysis on customer initiatives to determine ROI, and develop best practices
  • Manage customer marketing budgets to maximize impact in the market and ensure a good ROI on programs
  • Live the WellPet Vision, Mission and Values and do whatever it takes for the pets who depend on us

Requirements

  • Minimum of Bachelor's degree; Business or Marketing preferred or 4 + years of relevant industry experience in a Marketing and/or Sales Role
  • 2+ years e-commerce marketing, execution and web analytics experience - Required
  • Internet marketing plan development - Required
  • Web program management experience: SEM, SEO, CSE, Display
  • ROI evaluation and analysis of web marketing campaigns
  • Ability to translate market and shopper insights, brand strategies and customer needs into best in class customer marketing plans
  • Ability to work with a variety of internal and external stakeholders to drive results
  • Previous Pet Supply channel or trade marketing experience an asset

Demonstrated skills in areas of:

-          Strong relationship-building skills

-          Creative and strategic thinking ability

-          Action and results-oriented

-          Oral and written communication skills

-          Proficient with Micro Soft Office applications including Excel, Power Point and Word

-          Ability to travel approximately 30 – 40% 

 To apply click here: https://home.eease.adp.com/recruit/?id=9383261

International Program Manager - Tewksbury, MA
WellPet’s international business has been expanding rapidly in the past two years. 
To continue and support this strong momentum, we have created the new role of 
‘International Program Manager’, based in our headquarters in Tewksbury. 
The Program Manager will be the face of the intl. business in the US and is the key 
multifunctional coordinator responsible for driving the success of: product launch,
 product change and product discontinuation from initiation through execution. They 
are the key link between the intl. commercial team based in Asia Pacific and a 
cross-functional team with representation from marketing, operations, regulatory, 
product development, and other groups around the company.  This is a highly 
entrepreneurial role lot’s of opportunity to shape a new and growing business.

 ESSENTIAL FUNCTIONS:

·         Provide leadership to the team on the process of product delivery, including clear direction on each team members' roles and responsibilities. 
·         Create and maintain the program schedule, through definition and tracking of key project milestones owned by the team.  
·         Manage project communication within the cross-functional team (commercial, operations, F&A, IT regulatory). Provide regular updates to key management stakeholders.
·         Participate in US product change and NPD meetings and relay information to Asia commercial team
·         Track program costs.  
·         Staff program through functional team leads.  
·         Escalate resource requirements as appropriate.
·         Manage program risk with the team. Track and facilitate the resolution of cross-functional team issues.
·         Manage program scope and quality issues with the team.
·         Define and track program deliverables through review and sign-off.
·         Participate in the Program Management work group to share data with peers and provide feedback into the Product Delivery process for continuous improvement.
·         Living the WellPet Vision, Mission and Values and doing whatever it takes for the pets who depend on us. 
·         Able to work one in exception two days per week on late hours (9pm ~ midnight) or very early hours (4am ~ 7am).
·         Ability to travel internationally and domestically (estimate up to 1 trip per quarter)

EDUCATION:

 

·         BA/BS or equivalent experience; 
·         Strong leadership and interpersonal skills
·         Detail-oriented, ability to multi-task and work through others
·         Strong verbal and written communication skills
·         Good problem solver

 

EXPERIENCE:

·         7+ years’ experience in managing cross-functional project teams in a product delivery environment
·         Successful delivery on global project that were launched in at least two geographies (e.g. US, Asia, Europe)
·         Work experience outside of the US is a plus but not necessary
.         Proficiency with project management tools and practices
Click here to apply: https://home.eease.adp.com/recruit/?id=9049061
Process & Commercialization Engineer

Are you an experienced food processing professional looking to grow your career and make an immediate impact in a fast paced environment?   This position is responsible for ensuring success with new product startups as well as documenting specifications for existing product processes. The role of Process & Commercialization Engineer reports to the Vice President of R&D. Other responsibilities of this dynamic role include:

 

  • Work closely with the Product Developer team during the pilot production and commissioning of new products to establish a repeatable and efficient manufacturing specification that achieves desired product attributes and quality targets
  • Document all manufacturing process specifications across various manufacturing processes
  • Be part of a collaborative team that makes recommendations on manufacturing partners as well as new equipment requirements
  • Participate and lead investigations on product improvements across our co-manufacturing and WellPet owned manufacturing sites
  • Attend new product startups to ensure manufacturing and quality specifications are achieved
  • Lead the identification, assessment, validation and commercialization of new technologies
  • Utilize scientific methods to develop knowledge that creates business opportunities that support the company strategic market objectives
  • Provide technical and business risk assessment/perspectives related to new product development
  • Design and execute experiments, and analyze and interpret data to make sound technical recommendations on product and process issues
  • Leverage external and internal experts to promote improved processes
  • Participate as an active member of cross-functional business development teams comprised of individuals from a variety of disciplines, including Quality, Marketing, Purchasing, Engineering and other groups
  • Live the WellPet Vision, Mission and Values and do whatever it takes for the pets who depend on us.

 

 

This position is ideally suited for an individual who has demonstrated success in a similar role as well as a working in a high-paced environment.  Other requirements include: 

 

  • Ability to travel domestically and internationally (30%)
  • Proficiency with Outlook, Power Point, Word and Excel a must
  • Strong organization and prioritization skills with the ability to multi task
  • Projects positive attitude at all times
  • Self-Starter & Autonomous: Able to work with limited direction
  • Ability to contribute on collaborative projects
  • Excellent communication skills dealing with many types of individuals in a professional manner
  • Attention to detail and a positive and pro-active approach at all times
  • BS or MS in Food Engineering, Chemical Engineering, Food Science, or related discipline

Click here to apply: https://home.eease.adp.com/recruit/?id=9234041

Packaging Technologist-Tewksbury, MA

 JOB DUTIES/ POSITION DESCRIPTION:

Responsible for all aspects of packaging the company’s pet food products. Will apply food packaging science knowledge to determine the best way to package, market and distribute the company’s products. Coordinates packaging optimization and simplification of existing or new products. Responsible for analyzing packaging structures, defining, specifying and participating in the purchasing of packaging materials and supporting the manufacturing process to insure packaging materials conform to specifications. Coordinate packaging optimization processes.

EDUCATION/EXPERIENCE REQUIRED:

Requires Masters degree in packaging science, agricultural/food science or related field and two years of experience in packaging engineering or regulatory compliance in the food/beverage industry. Foreign equivalent degrees accepted.

Click here to apply: https://home.eease.adp.com/recruit/?id=9632221

Warehouse Manager - Mishawaka, Indiana

Responsible for planning, organizing and the controlling of a warehouse’s over-all operations; the manager organizes activities & assigns jobs accordingly to efficiently and effectively utilize the staff. The manager also has to manage 3rd party goods in, finished product flowing in from the production operation,  inventory control, storage, retrieval, staging and shipping to ensure the timely delivery of goods. The manager is responsible for the execution of the accuracy of the transactions which occur during the warehouse operation.

Duties and Responsibilities

  • Must be a subject matter expert on the WMS (warehouse management system).
  • Plan all warehouse resources and activities in keeping with the company’s objectives and targets
  • Plans for the development of the staff by performing gap assessments, setting up developmental plans and organizing training.
  • Ensure that all the health and safety requirements are met and takes responsibility for the security of the building, lot and inventory.
  • Maintain and issue standard warehousing KPI reports, such as: picking efficiency, on hand  inventory report, entry and exit status report, dead stock report, goods age report, consumption report, dock status – on time pickups, average loading times, manpower status report and provide recommendations and actions to improve performance to the Director of Operations.
  • Ensure team will ship products with in scheduled time and in proper rotation
  • Must be a “hands’on” manager with the ability to direct and lead a team
  • Understand the budget and implement continuous improvement activities with the team to reduce cost, improve delivery and eliminate quality defects in the product being shipped or the data.
  • Work with operation planning to maintain Kanban levels and prevent aging of products.
  • Create daily work schedules and duty logs and perform audit of daily labor activities, transactions and documentation.
  • Motivate their staff to make and create an empowered team environment.
  • Negotiate rates with common carrier representatives, off-site storage facilities and other logistic contract as assigned.
  • Substitute for Production Support Manager, Shift Management and Operation Manager as assigned.
  • Additional responsibilities may include coordinating carriers for loads, managing cross docking operations, monitoring your department budget objectives, forecasting labor and maintaining adequate accumulated inventory.

Qualifications / Requirements

  • Associates, Bachelor’s degree or equivalent experience from an accredited college or university is preferred.
  • Minimum of five years’ experience supervising warehouse / distribution operations is required.
  • Food manufacturing experience preferred
  • Proficient use of Microsoft Suite and other technical skills required
  • Candidate will be detail oriented with above average organizational, verbal and written communication skills. Must be self-motivated, confident, energetic and possess the ability to work in a face-paced, dynamic team environment while displaying tact and diplomacy with peers and management alike in order to achieve goals. Must possess team leadership abilities and people skills that will facilitate the completion of goals and objectives and institute a sense of ownership.
Account Manager - Florida

Our outside sales team at WellPet is made up of sales professionals who understand the difference our products make in the lives of pets and work with our fine customers to ensure our products are readily available for pets to enjoy!   We have an immediate opening in central Florida for an Account Manager to join our outside sales team to help us continue in our mission.   As an Account Manager, you will be responsible for:

  • Managing an account base of pet specialty retailers in your assigned geographic area of Florida with 25% overnight travel (does not include West of Tallahassee or Jacksonville)
  • The ideal candidate resides in either Orlando or Tampa area
  • Delivering results against set sales and placement quotas
  • Reporting on sales activities
  • Implementing promotional sales including national promotions and new products
  • Conducting product seminars, attend trade shows, dog/cat shows and other events with occasional weekend work
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

This position is ideally suited for an individual who has excellent verbal & written communication skills, a strong customer focus and is accountable for results, detail oriented & organized.  Other requirements include: 

 

  • A strong sales background preferably from a solid sales structure company – grocery or pharmaceutical.
  • BS degree or equivalent experience
  • Being self directed, flexible and work independently
  • Computer proficient in MS Word, Excel, PowerPoint and CMS tools

Click here to apply: https://home.eease.adp.com/recruit/?id=10229901

 

 

Account Manager - Washington State

Our outside sales team at WellPet is made up of sales professionals who understand the difference our products make in the lives of pets and work with our fine customers to ensure our products are readily available for pets to enjoy!   We have an immediate opening in the WA, MT, ID area for an Account Manager to join our outside sales team to help us continue in our mission.   As an Account Manager, you will be responsible for:

  • Managing an account base of pet specialty retailers in your assigned geographic area WA, MT ID  with 20% overnight travel
  • The ideal candidate resides in either Seattle/Tacoma or Spokane areas
  • Delivering results against set sales and placement quotas
  • Reporting on sales activities
  • Implementing promotional sales including national promotions and new products
  • Conducting product seminars, attend trade shows, dog/cat shows and other events with occasional weekend work
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

This position is ideally suited for an individual who has excellent verbal & written communication skills, a strong customer focus and is accountable for results, detail oriented & organized.  Other requirements include: 

 

  • A strong sales background preferably from a solid sales structure company – grocery or pharmaceutical.
  • BS degree or equivalent experience
  • Being self directed, flexible and work independently
  • Computer proficient in MS Word, Excel, PowerPoint and CMS tools

 Click here to apply:https://home.eease.adp.com/recruit/?id=10229931

 

Account Manager - Connecticut

Our outside sales team at WellPet is made up of sales professionals who understand the difference our products make in the lives of pets and work with our fine customers to ensure our products are readily available for pets to enjoy!   We have an immediate opening in the Connecticut & Rhode Island area for an Account Manager to join our outside sales team to help us continue in our mission.   As an Account Manager, you will be responsible for:

  • Managing an account base of pet specialty retailers in your assigned geographic area Connecticut & Rhode Island with 25% overnight travel
  • The ideal candidate resides in either Connecticut, Rhode Island or Southern Massachusetts
  • Delivering results against set sales and placement quotas
  • Reporting on sales activities
  • Implementing promotional sales including national promotions and new products
  • Conducting product seminars, attend trade shows, dog/cat shows and other events with occasional weekend work
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

This position is ideally suited for an individual who has excellent verbal & written communication skills, a strong customer focus and is accountable for results, detail oriented & organized.  Other requirements include: 

 

  • A strong sales background preferably from a solid sales structure company – grocery or pharmaceutical.
  • BS degree or equivalent experience
  • Being self directed, flexible and work independently
  • Computer proficient in MS Word, Excel, PowerPoint and CMS tools

Click here to apply: https://home.eease.adp.com/recruit/?id=10253251

Planning Manager - Mishawaka, Indiana

POSITION SUMMARY: Responsible for the manufacturing facility materials management function relating to the planning, procurement, inventory, control and distribution of materials and products to meet company objectives and customer requirements.  Directly responsible for the creation of detailed material plan requirements to optimize customer service levels, inventory, resource utilization, and total supply chain costs.

 

 

 

ESSENTIAL DUTIES & RESPONSIBILITES:

  • Maintain optimal inventory levels to ensure on-time deliveries to meet customer requirements while minimizing carrying costs and premium transportation charges.
  • Establish procedures and supervise the annual physical inventory.
  • Oversee and ensure proper production planning and scheduling programs to meet sales forecasts and to balance the level of manpower and machine requirements.
  • Create performance metrics and standards for all aspects of purchasing, planning and materials movement as well as implement supplier improvement initiatives.
  • Manage the plants inventory of indirect materials.
  • Oversee and manage a site process that results in establishing and meeting cost savings initiatives and goals.
  • Responsible for the plant purchasing function to ensure all required materials are available to meet production requirements and all quality standards.
  • Participate in the continuous improvement process both individually and in cross functional teams.
  • Monitors output versus plan in all functional areas of responsibility.  Identifies and solves issues.
  • Attends weekly Safe Quality Food meetings to assurance compliance with audits. 
  • Team Player with strong interpersonal skills to foster relationships across all functions.
  • Ability to work under strict deadlines and respond to shifting priorities

 

 

JOB RELATED COMPETENCIES:

  • Production and Processing: knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods
  • Operations Analysis: analyzing needs and product requirements
  • Judgment and Decision Making: considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Good time management skills and the ability to handle multiple tasks;
  • Ability to work in a team environment.
  • Self motivated and ability to work independently.
  • Must be computer literate.  Computer Skills: Advanced Excel, Word, PowerPoint and Internet
  • Must be detail-oriented and pay close attention to Quality, Accuracy, and Schedules.
  • Able to analyze information gathered in order to identify potential problems and/or discrepancies

 

QUALIFICATIONS:

  • Bachelor's Degree in Business or other related field or high school diploma with 5+ years of planning and scheduling experience in a manufacturing environment
  • Knowledge of ERP/ MRP (materials requirements planning) Systems
  • Past production supervisory experience preferred.
  • Proficient written and oral communication skills
  • Diplomacy, negotiation skills, self-directed, independent
  • Collect, capture, analyze data - present in a concise manner
  • Computer software skills, organization, record keeping and planning skills, multiple projects, time management, facilitation skills.
  • Occasional exposure to elements such as oder, noise, heat, cold, dust & chemicals.
National Account Manager PSP & TSC - Detroit, MI or Nashville, TN area

Our outside sales team at WellPet is made up of sales professionals who understand the difference our products make in the lives of pets and work with our customers to ensure our products are readily available for pets to enjoy!   We have an immediate opening for a National Account Manager to join our sales team.  Reporting to the East Area Sales Director, The National Account Manager is responsible for the business relationships with Pet Supplies Plus (PSP) & Tractor Supply Company (TSP). 

Specific responsibilities include:

  • Achieve Sales goals and understand the dynamics driving the current/future performance.
  • Ensure division-marketing strategy is executed.
  • Analyze & understand the critical drivers impacting the business and develop strategies and tactics that capitalize on these drivers.
  • Develop and analyze account business plans that continually drive category growth and deliver both financial and operational efficiencies.
  • Use measurement performance to ensure that all financial indicators remain on plan.  Measurements include: POS, direct shipments, Share Development, Category Index, Mix Management, Spending, Returns/Markdowns, etc.
  • Deliver thought leadership within the account to establish WellPet as THE category resource.
  • Build solid cross-functional relationships with the retailer to allow for account penetration up – down – across the entire account.
  • Champion business needs for the accounts under your responsibility internally and manage and develop the extended, indirect support team to ensure objectives are met.
  • Continually raise execution and performance standards for the overall team.
  • Provide leadership to ensure WellPet brand strategies, policies, and sales tactics are understood and implemented within his/her account.
  • Develop and maintain high visibility with account key decision-makers and decision-influencers to advance business opportunities.
  • Communicate crucial market, trade and competitive information on a timely basis.
  • Living the WellPet Culture and Values and doing whatever it takes for the pets who depend on us.

 Required Core Competencies: Promotional Programming, Negotiation, Analytical Thinker, Communication, Customer Focused, High Standards of Integrity, Results Driven, Organizational Awareness, Change Agent, Planning, Creative Thinking and Problem Solving and People/Relationship Management. 

 Other requirements include: 

  • Bachelors Degree
  • 10 - 15 years’ experience in sales management in the consumer products industry.
  • Experience to include both internal and account management experience
  • PC literacy with MS Office skills, particularly Excel and Word
  • Travel between 30% - 40% of the time

 Click here to apply: https://home.eease.adp.com/recruit/?id=10414661