careers
Careers

WellPet's growing family of brands is based in a small company, family business legacy with over 100 years of making the finest quality natural pet food.


As we continue to find new ways to bring innovation and nutritional excellence to our products, we are always looking for talented and creative people who share our Vision, Mission and Values. We're especially interested if you share our love of animals, our passion for quality and our desire to make a difference in the community we share with our pets.


What makes WellPet different?
Members of our team have shared in their own words what they love most about working here in our Top 10 Reasons to Work at WellPet.


Use the search function below to see a list of jobs that match your specific criteria. To see a list of all available career opportunities click on the "View All" button. If you are interested in any of the positions listed here, you can apply directly by clicking the link at the end of each job posting. You may also submit your resume to jobs@wellpet.com or fax to 978-863-0345.


Thank you for your interest in WellPet.



Available Positions
State/Province Department Country
eCommerce Sales Manager - Tewksbury, MA

Due to our continued growth we have an immediate opening for the newly created position of eCommerce Sales Manager to join our sales team.   The eCommerce pet business is growing rapidly and we are seeking a strong leader to maximize this business opportunity.  WellPet currently sells to all of the leading eCommerce retailers including: Amazon, Wag, Chewy’s, PetFlow and Pet360.  Reporting directly to the Vice President of Sales, the eCommerce Sales Manager is responsible for growing sales and building our business relationships with WellPet’s online retail partners. Specific responsibilities include:

  • Managing all aspects of online sales to achieve revenue and plan goals including, new product placement and executing online campaigns.
  • Ownership of eCommerce channel profitability.
  • Monitor and analyze customer behavior and potential sales opportunities for new business.
  • Champion business needs for the accounts under your responsibility and train, coach and develop the extended team to ensure objectives are met.
  • Provide accurate monthly forecasts to maximize supply chain and inventory metrics.
  • Manage all account related budgets: promotional budgets, advertising and sales development budgets.
  • Ensure go-to-market plans are implemented.
  • Develop and maintain high visibility with account key decision-makers and decision-influencers to advance business opportunities.
  • Use measurement performance to ensure that all financial indicators remain on plan.  Measurements include: sales, WellPet POS , trade and marketing spend, Returns/Markdowns.
  • Communicate crucial market, trade and competitive information on a timely basis.
  • Work effectively with Field Sales and Marketing to help execute eCommerce strategic and tactical plans.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

This position is ideally suited to someone with 7 - 10 years of sales and account management experience, ideally in the pet food or fast moving consumer goods with a specific proven track record of managing Amazon, branded online portals and emerging online partners.  Other requirements include: 

  • Bachelors Degree
  • Online marketing technical / tactical skills
  • Analytical, numerical and commercially driven
  • Self-starter with excellent time management and prioritization skills
  • Team player with ability to effectively work and communicate cross functionally
  • Ability to plan and invest limited resources to maximize results and ROI
  • Proficient in all Microsoft Office applications, particularly Excel and PowerPoint
  • Strong administrative skills and attention to detail with focus on timely and accurate forecasting, reporting and budget management
  • Creative thinker who can bring new ideas and approaches to solving problems and seizing opportunities
  • Able to travel extensively and to work independently

Click here to apply: https://home.eease.adp.com/recruit/?id=9048741

District Sales Manager - Mid-Atlantic Region

We have an immediate opening for a District Sales Manager (DSM) to join our sales team in the Mid-Atlantic Region.  Reporting to the Director of Sales, USA East, Natural, Global Pet Foods & Pet Valu, the ideal DSM candidate will be located in Eastern Pennsylvania or New Jersey.

The DSM is responsible for coordination of retail sales efforts and distribution activities within a defined district to achieve or exceed the district sales and growth objectives  The DSM will be responsible for building relationships with the Distributor principles and internal support teams to form a strong, synchronized “WellPet District Sales Team”  This role is responsible for managing established expense (MT & E and SDF) budgets, execute sales and marketing programs, execute retailer service packages for the overall delivery of WellPet services and products to the customer base in their district.

 

Other Key Responsibilities

  • Set and communicate team expectations and goals, measure performance results, provide appropriate training, skill development and coaching to motivate the sales team to deliver on account sales goals.
  • Develop effective annual business plans with assigned distributors that set clear, realistic, and stretch expectations with established goals, milestones and desired results.  Evaluate plans quarterly and modify where appropriate.
  • Establish and maintain good business relationships with distributor principals and be cognizant of the financial strength, challenges, strategic direction and overall value of the distributor.
  • In conjunction with the WellPet Marketing Team coordinate advertising promotional mailings and bulletins to 3-tier retailers.
  • Motivate distributors and distributor sales reps through implementation and promotion of sales promotions, programs and new product introductions.
  • Define and manage Key Accounts and motivate distributors and distributor sales reps through implementation and promotion of sales promotions, programs and new product introductions.
  • Establish Account Manager’s call cycle goals relative to business planning and promotional activities.  Assure execution of the Account Manager’s retail call cycle goals relative to pre-defined route calls, promotional activity, quality merchandising and identifying product needs.
  • Support the WellPet business acumen, professional selling skills and industry/category knowledge development initiative.
  • Utilize the Objective Based Management Process through appropriate behavior modeling, coaching and execution requirements.
  • Integrate the “AMPP” category management tool to maximize merchandising opportunities on shelf.

This position is ideally suited for an individual who has a successful track record in sales and sales management selling in a three tier distribution system (distributor, retailer and consumer).  Other requirements include: 

  • Strong business and financial base of knowledge as it relates to the overall business functions of the distributor.
  • Knowledge and understanding of the sales forecast and budgeting process. 
  • Understanding of fundamental retailer and distributor profitability structure, business organization and financial fundamentals of a 3-tier distribution system.
  • Able to establish and build strong relationships with retail store owners/managers by understanding and responding to their issues, challenges and opportunities
  • Effective team building and relationship management skills with direct reports, customers and distributors. Motivational leadership, coaching and staff management skills.
  • Strong communication skills with the ability to clearly convey information generate ideas and quickly resolve issues to engage and motivate the Key Account Managers and Account Managers.
  • Organizational agility, creative problem solver, able to get things done through others.
  • Strong and thorough knowledge of fundamental and advanced selling techniques and psychology.
  • Thorough understanding of pet industry and natural pet food category consumer buying habits, patterns and trends.
  • Self starter highly motivated and goal oriented for high results; takes initiative and positively engages others.
  • Excellent computer skills including MS Word, Excel, PowerPoint and other sales and merchandising applications.
  • Must have ability to operate a motor vehicle safely and maintain an acceptable driving record.

Click here to apply: https://home.eease.adp.com/recruit/?id=9049251

Planner/Buyer - Tewksbury, MA

We are currently recruiting for a Planner/Buyer.  In this position you will report to the Director of Supply Chain Planning and be responsible for the timely production planning of finished goods and for all communication and coordination between our manufacturing facility and partners, and all supporting disciplines.  Specifically, you will:

  • Plan/Procure Finished Goods in support of our demand forecast and inventory goals.
  • Maintain and track supply chain planning metrics critical to customer fulfillment, product freshness, inventory management & co manufacturing vendor performance.
  • Drive all planning operations related activities/ tasks per required monthly schedule.
  • Drive the co manufacturer vendor-WellPet relationship, track finished products yield performance, ensure production, testing and delivery of finished goods per WellPet required lead times.
  • Support the marketing group with transition of inventory related to new product launches, line extensions and any other changes.
  • Work with existing suppliers on an ongoing basis to support program and product requirements.
  • Support the Sales and Operations Planning process as needed by collecting data, preparing presentations, etc.
  • Travel to suppliers as needed.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

 

This position is ideally suited for an individual who is analytical, detail oriented, and organized.  Other requirements include: 

  • BS degree in a related field
  • 5+ years of planning, purchasing and vendor relationship management experience in a manufacturing environment or a consumer products/goods company
  • Strong analytical & reporting skills
  • Exposure to forecasting and demand planning preferred, ability/willingness to learn the process required
  • Strong, results-oriented, project management skills with demonstrated ability to work with multiple disciplines and lead everyone to a common goal
  • Extensive experience using formal planning systems (MS, MRP, ERP & Demand Planning) IFS experience a plus.
  • Knowledge and implementation of Lean tools and process mapping a plus.
  • Advanced experience with Microsoft Excel
  • Collaborative, team player with a “can do” attitude

Click to apply: https://home.eease.adp.com/recruit/?id=9049351

Eastern Area Sales Director - Eastern USA

The Eastern Area Sales Director reports to the Vice President of Sales and is responsible for managing a $100 MM+ business and leading a sales team of 24 in the Eastern US.    As an integral member of the sales management team, this position will be responsible for developing and implementing short and long term strategic business plans, driving top and bottom line growth. The Eastern Area Sales Director will provide P&L leadership to deliver targeted objectives and financial results and will focus on setting expectations and managing sales plans, analysis of competitive players, and developing and motivating a growing sales team.  The ideal candidate will reside in the Eastern US close to air transportation.

Key Responsibilities include:

  • Provide input and execute on the strategic and tactical business development plans for the regional sales organization by maintaining awareness of market trends and competitor strategies and adjusting regional sales strategy accordingly.
  • Promote a customer-centered culture that strives to exceed customer needs, requirements, and expectations.
  • Pursue and own critical relationships with key distributors and retailers; drives new business opportunities by developing and leveraging both new and existing relationships.
  • Prepare regional consolidated sales forecasts goals ensuring that assigned sales volume and product goals are achieved and develops and manages to an annual sales budget.
  • Manage and build teams that promote excellence, collaboration and teamwork by providing ongoing feedback and coaching on progress against accountabilities, development plans and training.
  • Develop effective cross functional relationships with all related internal departments; focusing on collaboration with sales management and marketing.
  • Direct implementation of marketing/sales programs to ensure successful execution of promotional activities and plans.
  • Ensure accuracy, integrity, and timeliness of data and statistics, including operating and administrative budgets, to ensure compliance with organizational standards and requirements.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

This position is ideally suited for a high energy executive with sales and marketing experience selling a premium product in the food or pet specialty industry.  Additional requirements include:

  • 10+ years of successful track record in sales management and business development, selling across a variety of channels (small & larger retailers, national chains, headquarter calls, distributors).
  • Proven track record managing a business in excess of $100MM while building strong diverse sales teams.
  • Must be a self-starter, highly motivated and goal oriented, building strong relationships; takes initiative and positively engages others to drive improved sales and profit.
  • Experience leading a sales team in a high growth environment while demonstrating a track record of sales results.
  • Strategic mindset necessary to anticipate, plan, develop and execute solutions to business challenges with excellence.
  • Financial capabilities needed to manage risk understanding both cost and revenue implications and effectively managing a budget.
  • Exceptional negotiating, planning and organizational skills and a high commitment to timely follow up and issue resolution.
  • Excellent verbal and written communication skills, strong presentation and computer skills with Microsoft Word, Excel, PowerPoint and CMS Tools.

Click here to apply: https://home.eease.adp.com/recruit/?id=9049301

Data Warehouse Architect - Tewksbury, MA

Role Summary: Data Warehouse Architect

We are currently seeking a hands-on Data Warehouse Architect who has both detailed code-level expertise and broader strategic perspective to strengthen the BI capabilities of WellPet.  In this position you will report to the Director of IT and have specific responsibility for the evaluation, design,  implementation and on-going support of the enterprise data warehouse and business intelligence platform.  The position requires  10+ years  data warehousing experience. The ideal candidate must possess deep expertise in data warehousing methodologies (Kimball, Inmon), dimensional modeling  , and bring best practices with regard to master data management, ETL, and data governance.   The candidate should have a demonstrable record of being able to interact  effectively with business stakeholders at all levels in all functional areas to gather and understand business requirements and reporting needs.

 

Principal Responsibilities

  • Interact with functional business units to analyze, gather and priorize business and reporting requirements
  • Assume leadership role in design, implementation, testing, and roll-out of enterprise data warehouse and data marts including development of proof-of-concepts
  • Formulate and provide status updates on project plans and schedules to meet  goals/objectives
  • Create and enforce corporate standards for data warehouse design and data integrity
  • Ensure data architecture supports existing and future requirements of evolving business model
  • Evaluate and analyze existing OLTP databases and develop/maintain integrations to data warehouse.
  • Lead development and maintainance of operational, analytic, dashboard and executive-level reporting  using Business Objects Crystal Reports, Microsoft Reporting Services, Microsoft Sharepoint and other BI tools
  • Evaluate, test and assist in selection of Reporting and BI tools.
  • Monitor and stay abreast of key developments in BI industry

 

 Qualifications/Requirements

  • BA or BS in Information Systems, Information Technology, or Computer Science
  • At least 10 years experience working as data warehouse architect
  • Must possess deep expertise with  OLTP design,  data warehousing, dimensional modeling,  BI, ETL, and data governance
  • At least 5 years experience in manufacturing and distribution and working with ERP Systems (IFS, Oracle, SAP, Microsoft Dynamics etc.) and CRM (Salesforce, Pivotal, Sales Logix, Microsoft CRM)
  • At least 5 years experience using Microsoft SSRS, SSAS and SSIS  (2005 and/or 2008)
  • Must be equally adept working in Oracle and SQL Server environments using PL-SQL and/or T-SQL
  • Experience with BI and Reporting Platforms such as Qlikview, Business Objects, Cognos, Microstrategy, MS Sharepoint

 

 

Skills:

  • Must have passion for data warehousing and business intelligence
  • Must possess ability to communicate and interact effectively at both technical and business level
  • Self-starter with strong work ethic
  • Strong team player with proven ability to work effectively cross-functionally
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong organizational and multi-tasking skills
  • Ability to evaluate and learn new technologies quickly
  • Strong attention to detail and accuracy

 

Director of Marketing - Tewksbury, MA

We have an exciting opportunity in our Tewksbury, MA location for a Director of Marketing.  Reporting to the Vice President of Marketing, you will be responsible for building the Wellness® and Old Mother Hubbard® brands. You will lead all brand building initiatives in collaboration with cross-functional teams, driving top line and bottom line business results by translating marketing strategies and consumer insights into actionable marketing programs that help drive brand heat and height. 

 

Key responsibilities may include:

  • Lead development of brand strategies including consumer acquisition, growth targets, appropriate investment levels, and profit delivery.
  • Develop a strong understanding of customer and consumer needs and how to best position our products in the US and international markets.
  • Be the brand steward for Wellness® and Old Mother Hubbard®
  • Lead development of innovative marketing plans including the development of key marketing strategies and tactics: consumer and trade promotions, merchandising and pricing initiatives. Measure the impact and effectiveness of key marketing programs
  • Partner with the new product development and Insights team to bring new innovation to market.
  • Lead the development of new product “renovation work” to help build out the Wellness & Old Mother Hubbard portfolios.
  • Partner with the Trade & Customer marketing team to develop best in class trade programs to support the brands at retail (including ROI assessment of key programs)
  • Lead the development of all consumer facing assets including: TV & Print advertising, Digital Assets, Social Media Planning, Public Relations efforts including sponsorships,  Packaging, POS/POP
  • Develop a strong and talented team of three to help deliver brand assets, manage budgets and assess promotional program success.

 

 

Requirements include: 

  • 10 + years experience in Marketing/Brand Management in Consumer Packaged Goods
  • Experience leading new product launches
  • Bachelor’s degree in Marketing, Business or related area. MBA strongly preferred
  • Experience in pet products, healthy products, and/or smaller retail formats preferred
  • Experience in both larger and smaller businesses preferred
  • High drive for results and excellent project management skills, capable of prioritizing multiple projects simultaneously under tight time constraints and within budget parameters
  • Ability to lead, collaborate and influence cross-functionally by building relationships and trust
  • Strategic thinking, good at understanding details but can quickly ladder up to the “big picture”
  • Strong analytical skills, with a proven track-record of delivering marketing programs with positive ROI’s.
  • Demonstrates positive attitude, sees challenges as opportunities and translates them into actionable recommendations
  • Well developed verbal, written and presentation skills
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook

Click here to Apply: https://home.eease.adp.com/recruit/?id=9048811

Director of Plant Operations - Mishawaka, Indiana

We have an immediate opening for a Plant Director in Mishawaka, Indiana.  You will be responsible for leading the production activities at our 150,000-square-foot facility currently running on four shifts.  You will be leading a team of approximately 100 employees.  This position is tasked with leading, developing and maintaining a strong manufacturing operations team and will be responsible for ensuring the facility operates in a manner that results in delivery of products on-time, on schedule and within financial targets.  This individual will be accountable for strategies, departmental policies and operational guidelines to positively affect the manufacturing of its products to meet sales demands as defined in annual and long-range business plans. 

The Plant Director will develop plans to identify goals, objectives and strategies for improving manufacturing processes for cost reduction, quality improvement and on-time delivery.  The Director will develop operations budgets, be responsible for plant manufacturing profit/loss, and make recommendations for any capital improvements needed in the facility.  He/she will develop a system of measurements to provide the organization with timely, ongoing feedback, concerns and general comments on products, services and solutions.  This individual will develop and train the team to ensure the plant operates at a high level of efficiency, and will ensure a sense of cooperation and team work across multiple departments.

Specific Responsibilities Include:

  • Develop strategic plans for the plant operations group to support the achievement of the company’s strategic objectives through the establishment of clear operating strategies, goals and action plans. 
  • Continue to identify continuous improvement goals in cost, scheduling, quality, personnel and compliance for the facility.
  • Ensure strict adherence to all applicable health, personal safety, food safety, good manufacturing processes, appropriate legislation and regulations and appropriate industry defined standards. 
  • Direct the preparation of annual operation budget and plan for all direct and overhead costs of the facility.
  • Ensure that all manufacturing processes are continually reviewed and scrutinized for improvement, and that appropriate innovations are evaluated and implemented as indicated.
  • Establish and communicate product packaging quality and other performance standards.  Coordinate and implement continuous improvement activities to successfully accomplish new product introductions, schedule adherence and quality/cost/product improvement strategies.
  • Ensure proper performance and organizational growth through effective recruitment, training, employee development and succession planning.
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

This position is suited to a high energy professional with a minimum of 10 to 15 years of operations experience in positions of increasing responsibility, preferably in the food industry, and will have current, senior level experience in effectively directing a plant organization of significant size and sophistication.  Extrusion or big batch processing experience is required for this role.    The Director will have a solid track record in managing such an organization to obtain optimum cost and quality performance.  He/she must be able to continually reevaluate production and the adequacy of the facility and develop plans and new processes to support planned business growth.  The Plant Director must be able to manage a large workforce and establish credibility as the leader of a team and function in a management capacity.  This individual must have a strong financial acumen and proven experience in managing cost controls and meeting budgetary requirements. 

Other requirements include: 

  • Undergraduate degree required. 
  • Strong results orientation and execution capability.  He/she is a highly engaged, hands-on leader who can delve into the details as easily as he/she can delegate.
  • Excellent execution and performance management skills.  Is results-driven.  Leads the team to develop and deliver common, aggressive goals and associated metrics. 
  • Excellent communication, relationship building and influencing skills.  Develops credibility and trust with senior executive team and can work/interact effectively with individuals throughout the organization.
  • Highly motivated, self-directed professional with a demonstrated ability to bring immediate value to the business.
  • Must evidence the personal presence and interpersonal skills necessary to enhance both internal and external relationships.
  • Strong oral and written communication skills, with proven effectiveness in a fast-paced environment. 
  • Must be a person with proven leadership and team building skills with a good understanding of engineering and manufacturing techniques. 
  • High energy, insatiable curiosity and an active mind.  Willingness to challenge the status quo to develop new alternatives to anticipated problems or issues.

Click here to apply: https://home.eease.adp.com/recruit/?id=9048931

Senior ETL Developer - Tewksbury, MA

About the IT Organization

Join a dynamic IT organization focused on delivering innovative, business-driven technology solutions to enable WellPet’s manufacturing and distribution of super premium pet food brands. Our team is comprised of dedicated, passionate, smart individuals working in application and web development, system integration, business intelligence and network engineering.

 

We maintain a high energy, collaborative work environment.  Core to our philosophy is that to achieve success, we must partner effectively with the other business stakeholders within the enterprise.  Our IT organization provides leadership in a broad range of challenging, strategic initiatives which combine technology and process expertise with business acumen.

 

Position Summary:  Senior ETL Developer

We are currently seeking an Senior ETL Developer to support and develop business system integrations and data warehousing solutions. The person will use Microsoft SSIS as the data integration technology and also utilize data presentation technologies including SAP Business Objects, 3rd party .Net reporting tools (Dev Express), SSRS, and Excel.  The Developer will be interacting with data sources which reside in both Oracle (10g) and SqlServer (2005,2008R2) databases.  In this position, you will report to the Director of IT.

 

The position requires at least  7 years  experience.  The ideal candidate should have experience working with databases in both Oracle and SQL Server environments and must be adept at developing stored procedures (PL-SQL, T-SQL), queries and views.  The candidate must have the ability to interact effectively with business end users, grasp both technical and business needs and possess strong problem solving analytical skills.

 

Principal Responsibilities

  • Support, maintain and develop  system integrations among  enterprise front and back-office applications (ERP, CRM, EDI, Demand Planning, Manufacturing Control Systems)
  • Design and develop ETL processes to integrate data among business systems and data warehouses in both Oracle and MS SQL Server environments.
  • Design, code, test and trouble shoot business reporting for end-users in Business Objects Crystal Reports, SSAS, Microsoft Reporting services and other BI tools.
  • Prepare documentation & flow charts of systems, business processes and databases
  • Provide off-hours  application and reporting support as needed

 

 Qualifications/Requirements

  • BA or BS in Information Systems, Information Technology, or Computer Science
  • Must have solid understanding of relational database design
  • Must have solid SQL skills and be able to work in both Oracle and SQL Server environments using PL-SQL and/or T-SQL
  • Experience with BI and Reporting Platforms Business Objects, Crystal Reports.

 

Desired Work Experience

  • Experience in manufacturing and distribution environment a plus.
  • Experience working with ERP Systems (IFS, Oracle, SAP, Microsoft Dynamics etc.) and CRM systems (Salesforce, Pivotal, Sales Logix, Microsoft CRM) a plus
  • Experience with EDI (Sterling Commerce Gentran) a plus.
  • Experience with BI and Reporting Platforms such as Qlikview, Tableau, Business Objects, Cognos, Microstrategy, MS Sharepoint

 

Skills:

  • Must have passion for ETL Development!
  • Must possess strong analytical skills
  • Must possess ability to communicate and interact effectively at both technical and business level
  • Self-starter with strong work ethic
  • Strong team player with proven ability to work effectively cross-functionally
  • Excellent verbal , written and presentation skills
  • Excellent customer service skills
  • Strong organizational, multi-tasking and project management skills
  • Strong attention to detail and accuracy
  • Strong desire to improve and grow continuously

 

Associate Brand Manager - Tewksbury, MA

We have an opening in our Tewksbury, MA location for an Associate Brand Manager to join our Marketing Team.  Reporting to the Marketing Director, you will be responsible for the executing marketing plans for the Wellness and Old Mother Hubbard brands. 

 

You will leverage consumer and trade insights to help develop effective new products and marketing programs. You will work with cross-functional teams to deliver great programs and drive business results.

 

Responsibilities include:

  • Help develop annual marketing plans including consumer and trade promotions, merchandising and promotions.
  • Collaborate with field sales team to ensure timely and thorough communication of all brand promotions and new product initiatives
  • Conduct post launch reviews and analysis to measure effectiveness of planned promotions.
  • Partner with sales management to gain their input and field experience to identify the best programs and practices for successful sell-in & sell-through of your brands.
  • Develop launch support materials such as price sheets, product brochures, and point of purchase materials and displays.
  • Perform quarterly analysis of product pricing and gross margins, in order to identify key issues, trends and opportunities.
  • Complete an annual SKU rationalization and make recommendations for discontinuing or adding products within the lines.
  • Participate in Sales & Operations Planning – ensuring accurate forecasting of new and existing products.
  • Analyze competitive activity and retail markets to effectively monitor the day-to-day business. 
  • Maintain a close working relationship with outside agencies such as:  printers, public relations agency, promotion & design firms.
    • Help manage Marketing budgets
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

Other requirements include: 

  • 2 + years experience in Marketing/Brand Management in a Consumer Packaged Goods environment
  • Bachelor’s degree in Marketing, Business or Communications
  • Excellent project management abilities, capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
  • Well developed written, oral and presentation skills
  • Ability to collaborate and influence cross-functionally
  • Strong analytical and strategic thinking skills
  • Demonstrates positive attitude, sees challenges as opportunities and translates them into actionable tasks
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook

 Click here to apply: https://home.eease.adp.com/recruit/?id=9076191

Process Automation Technician - Mishawaka, Indiana

POSITION SUMMARY

 

Provide support company-wide in process control system definition, and primarily responsible for the programming, documentation, training and knowledge of company –wide instrumentation, controls and other strategic systems as well as the computer integration of the manufacturing process and equipment. Responsible for the projects and facility support as assigned or identified.

 

KEY PERFORMANCE INDICATORS / KPI’S

 

  • Maintain project budget within dollars allotted 99%.
  • Maintain project and budget status.
  • 95% accuracy of project designs and functionality.
  • 95% accuracy for consistently troubleshoot problems and determines root cause.

 

POSITION DUTIES AND RESPONSIBILITIES

 

  • Supporting Strategic Software Initiatives and plant and corporate rollouts relative to plant projects.
  • Design and engineer controls and instruments.
  • Design and engineer electrical systems in support of the process and utility system.
  • Design and engineer the selection, procurement and installation of instruments and control systems.
  • Assist Plant or Technical Services personnel in troubleshooting operational problems from a controls     engineering perspective.
  • Assist in training of plant personnel on new and upgraded systems.
  • Customize software solutions based on requirements.
  • Perform all programming of the control system as required.
  • Interface with vendors, construction administrators, and project team.
  • Perform and document technical design reviews with other disciplines on them project team to produce the highest level of quality.
  • Participate in contract administration.
  • Capable and experienced in managing and performing projects in a fast paced environment.
  • Time manage and prioritize tasks to achieve results within cost and schedule constraints.
  • Perform other related duties as assigned.

 

KNOWLWDGE, SKILLS, & ABILITIES

 

  • Ability to troubleshoot operation problems.
  • Keep abreast of changes within the industry to help develop the controls, equipment and processing technology that will maximize production efficiencies and product quality.
  • Effectiveness in interaction with Production Management.
  • Professional representative of the Controls Engineering Team.
  • Strong attention to details and follow through of tasks and assignments.
  • Experience with budgeting.
  • ControlLogix processors with RSLogix 5000 Rev 19.01.01
    • AOI blocks and object oriented  program  experience
  • Wonderware Archestra experience
  • Factory Talk SE
  • Electrical Background
  • SQL Server 2008
  • VBA – Scripting
    • 3 phase 480
    • Analog and digital troubleshooting
    • Common electrical components/ instrumentation
      • Control/ Compact Logix rack, processors, cards
      • NTRON unmanaged switches
      • Stratix 8000 managed switches
      • Sola and AB power supplies
      • 100 C AB motor starters
      • Powerflex 4,40, and 400 with Ethernet/ IP comm
      • Mettler Toledo IND560 Scale Heads
        • Corresponding load cells
        • IFM modules
        • Amatek
          • Ultrasonic
          • Capacitance probes
        • Vega Radar Sensors
        • Off brand capacitance probes
        • Prox switches
        • Photo Eyes
        • Benshaw soft starter panel
        • Yaskowa VFDs

 

EXPERIENCE & QUALIFICATIONS

 

  • Technical/ Trade School required. High School Diploma required. Technical degree AA or BA preferred.
  • Ability to understand PC based control systems with Microsoft, Allen Bradley and O/S
  • Ability to read equipment control and electrical schematics.
  • Ability to program PLC’s & GUI systems.
  • Good P.C. skills in Word, Excel, electronic mail and windows based programs.
  • Knowledge of process control systems (i.e. utility controls; steam, water, and air).
  • Ability to configure industrial machine controls, including AC/DC drives.

 

PHYSICAL DEMANDS / WORK ENVIROMENT

 

The physical demands and work environment described here are representatives of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Office and plant environment.
  • Ability to sit and work at computer for an extended period of time.
  • Ability to walk up numerous flights of stairs, ladders and/or work in confined spaces in extreme conditions.
  • Ability to lift and/ or move up to 50lbs.
  • Periodic weekend or evening work as needed.

 

Sanitation Supervisor - Mishawaka, Indiana

JOB SUMMARY: Supervises sanitation technicians, creates focus/oversight to improve quality and performance.  Maintains good housekeeping GMP’s and Sanitary conditions in all areas in and around the plant including production, packaging, warehouse, food ingredient receiving and storage systems to meet the sites Quality and Food Manual. Covers for Production Supervisors as needed. 

 

ESSENTIAL JOB FUNCTIONS:

  • Performs CIP and general cleaning and sanitation responsibilities as assigned throughout the plant.
  • Under the direction of the Quality Assurance Manager, inspects, promotes and maintains adherence to food safety cleanliness in the handling of product, ingredients and finished goods using proper work procedures and compliance with Food Safety Standards as defined by the FDA, FSSC 22000, AIB and /or HACCP programs.
  • Reviews shelf life, plating samples and machinery swabs to insure proper cleaning is being performed in the plant.
  • Understands and uses chemical or non-chemical pest control systems. May be certified in the use of pesticides and cleaners.
  • Ensures chemical containers are properly marked and tagged with the ability to track chemical inventory.
  • Keeps neat, accurate records of all work performed.
  • May perform internal audits in conjunction with Management Team and provide Corrective Action Support.
  • Participates with Sanitation Process Improvement Team and supports production work crew in improving sanitation and cleaning procedures.
  • Additional projects as assigned by supervisor to ensure product safety and quality.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Mechanically inclined. Ability to speak and understand English
  • Positive attitude and willingness to learn.
  • Good attention to detail and ability to follow instructions and procedures.
  • Has the ability to stand for long periods of time and perform tasks on a ladder or at heights.
  • Knowledge of visual work control and 5 S is a plus.
  • Has ability to understand chemical usage procedures, personal protective equipment, and apply that knowledge safely to the sanitation.

 

QUALIFICATIONS:

  • Must have previous supervisory & sanitation experience in food industry.
  • Bachelors degree or 3+ yrs supervising experience
  • Computer literate in Microsoft products and other standard packages.
  • In addition, this position has an in depth knowledge and understanding of the equipment and equipments function along with chemical applications awareness.
  • Knowledge of proper Personal Protective Equipment use as it applies to chemical usage.

 

WORK ENVIORNMENT:

  • Combination of Plant and Office environment
  • Frequent exposure to elements such as odor, noise, heat, cold, dust & chemicals
Packaging Technician - Mishawaka, Indiana

POSITION SUMMARY:  This role is responsible for correctly, safely and efficiently packaging production.  Must be able to operate, troubleshoot packaging equipment according to scheduled production needs.

 

ESSENTIAL DUTIES & RESPONSIBILITES:

 

  • Responsible for setting up and starting up and operation of packaging equipment according to the production schedule.
  • Monitors equipment and uses tools to make adjustments, change over’s, small repairs and perform basic maintenance as required.
  • Miscellaneous job duties that may include but are not limited to product quality testing, minor maintenance and troubleshooting of equipment, operating bin discharge and reclaim equipment, housekeeping tasks, repalletizing/disposal of distressed product.
  • Practices and maintains the highest safety, quality and product standards.
  • Ensure printer is set with correct code dates and that dates are legible and stamped correctly on all packaging.
  • Inspects product on packaging line in accordance with special inspections
  • Maintains records and logs during entire packaging process by entering appropriate information in order to document packaging process and reconcile usage of materials and transfers of product
  • Performs and documents in-process quality checks on a periodic basis on representative samples in order to ensure that product is correctly packaged.
  • Cleans, disassembles and reassembles line equipment in order to prepare machine for inspection or deep cleaning.
  • Performs line staging by obtaining necessary parts, products, components, printed material, etc and brining them to the line
  • Changes over/sets up machine for run by loading product, components, printed material, etc; adjusting settings; checking the line; and obtaining line clearance in order to prepare equipment for next packaging run
  • Responsible for the operation , cleaning, maintenance and set-up of packaging equipment
  • Perform routine maintenance and mechanical/electrical parameter set up.
  • Documents tasks in associated batch records, forms and protocols.
  • Observes and maintains safe, efficient machine operation on all production runs.
  • Insures cleanliness of production area.
  • Trains other employees to run packaging and palletizer equipment as needed.
  • Responsible for continuous improvement ideas and implementation in assigned area.
  • Participates in quarterly inventory process.
  • Makes adjustments, clears jams, and otherwise troubleshoots equipment to ensure efficient machine operation
  • Performs work in a safe manner, and is responsible for following all safety policies and procedures, including Lock-out/Tag-out.
  • Works to achieve 100% on-time completion of scheduled production
  • Assists with entering information into company’s monitoring system
  • Completes and fills out daily logs and paperwork, completes daily cleaning and preventative maintenance tasks
  • Ensures all daily manufacturing documents are completed and are accurate
  • Maintain skill level with company growth
  • Promotes teamwork and fosters an atmosphere conducive to the effective use of teamwork to achieve objectives.
  • Ensure equipment is properly operated according to safety guidelines
  • Understand and performs Lock-out/Tag-out procedures
  • Follows plant safety procedures and guidelines including wearing PPE required
  • Follows plant quality practices including GMP’s
  • Informs Supervisors/Managers of safety issues
  • Understands how to handle machine properly during emergencies
  • Occasionally assist in training of individuals in packaging process
  • Be willing and able to attend job related training and attain marks which indicate satisfactory knowledge of the job requirements.
  • This associate will work as a team member in whatever capacity and job function is required to deliver a quality product to our customers in a timely fashion.
  • Other duties as assigned by supervisor.

 

 

JOB RELATED COMPETENCIES:

 

  • Understands plant process flow.
  • Positive Attitude, Safety Mindset, Strong Work Ethic, Team Builder/Flexible, Customer and Quality Focused, Not easily Frustrated, Desire to Work Hands On and Excellent Communication and Interpersonal Skills
  • Must be able to read and understand English to be able to communicate with Supervisor/Manager and comprehend work instructions.
  • Dependable with ability to work with minimal supervision.
  • Forklift experience and/or certification
  • Sound understanding and/or experience/aptitude with packaging systems and conveying equipment
  • Demonstrated mechanical aptitude.
  • Experience/aptitude computerized equipment (i.e.: scales, controllers, computer based operator interfaces, etc)
  • Demonstrate ability to communicate effectively and in a positive manner
  • Demonstrated ability to work well in teams
  • Demonstrated willingness to assume extended job responsibility and exercise good judgment in decision making
  • Experience in packaging equipment such as, bag hangers, bagging scales, cartoners, case packers and servo – base robotics
  • Knowledge of the following equipment is preferred:  Roberts, Thiele & Taylor Line Bagers; Videojet Date Coders; Autoprint Case Coders; Belcor Bag Line Tapers; Mettle-Toledo Check Weigher; Yamato Multi Scale Feed System; Massman Packer; Wexxar Case Erector; Ceia Metal Detectors; Thiele Scale Feed System; Hytrol Case Conveyor System; Columbia Okura Robotic Palletizers; Lantech Stretchwrapper; Quadrel Labeling System (Pallet print & Apply); and Bastian Solutions Automatic Pallet conveyor Systems.
  • Knowledge in vacuum systems, air compressors and servo motors (robotic motions)
  • Knowledge of Intermec scan guns, program Windows Mobil 6 and must be able to read gun in English.
  • Must possess effective written and oral communication skills and be able to handle multiple projects within limited time frames
  • Excellent attention to detail
  • Able to work according to production schedule, overtime may be required
  • Strong inter-personal and team building skills
  • Prior experience in a production environment, preferably food or beverage manufacturing.
  • Good verbal and mathematical capability at a high school level.
  • Ability to read and understand process operating procedures.
  • Good oral and written communications skills.
  • Sufficient computer skills to operate and adjust machine to meet product specifications.
  • Ability to work cooperatively with all departments.
  • Ability to follow detailed, technical directions.
  • Ability to communicate across all levels of production team and work in team environment.
  • Ability to stand for extended periods of time.
  • Ability to lift 35-50 pounds in order to move ingredients and finished product, stand, walk, push/pull up to 50 pounds, reach overhead, and bend to the floor
  • Willingness to work any shift, extended hours weekends.

 

EDUCATION:

 

  • High School Diploma or GED.
  • Some form of technical education which emphasizes strong analytical thinking preferred
  • Knowledge and experience with Electrical, Mechanical, hydraulics and pneumatics is highly preferred
  • Familiarity with computer applications
Procurement Manager/Buyer - Mishawaka, Indiana

POSITION SUMMARY:
Provide analytical support to strategic buying group for raw materials responsible for WellPet. The Procurement Manager will be responsible for identifying suppliers, establishing contracts, establishing product cost, purchasing materials and managing the quality and inventory levels. Current top priorities include establishing a cost management system within the company’s information system and improving inventory management.

KEY PERFORMANCE INDICATORS – KPI’S
50% Reduce the cost of purchasing raw materials and supplies
25% Establish a product costing and pricing system using ERP software
25% Improve vendor and inventory management ( safety stock levels, inventory accuracy, MRP design )

PRIMARY RESPONSIBILITIES:

1) Create and maintain a data base of existing and potential Pet Food raw materials

 2) Transition WellPet raw materials to appropriate strategic buyer prior to negotiation and spend initiation.

3) Develop raw material market and competitive intelligence

4) Perform all WellPet procurement innovation and renovation administrative responsibilities

5) Become WellPet’s raw material procurement liaison with WellPet’s co-manufacturers.

 

Responsible for:

  • Order entry of distributor orders. Communications with distributors; orders, shipments, questions
  • Manage sample program; materials and supplies, shipments to distributors and other customers, tracking multiple items
  • Assist with material management; update BOM’s, pricing, pallet weights, reorder points
  • Assist with managing inventories of raw materials, supplies and finished goods
  • Support materials department with inbound and outbound shipments, shipping and receiving documentation, and export documentation

COMPETENCIES & SKILLS

  • Skilled at MS Office applications including Excel and Word
  • Excellent analytical and problem-solving skills
  • Ability to coordinate and manage simultaneous projects
  • Superior work ethic and ability to work in a fast-paced environment
  • “Can do” attitude and the ability to work independently and within a team environment
  • Strong communication skills, both written and verbal.
  • Highly organized and detail oriented

EXPERIENCE & QUALIFICATIONS

  • Bachelor’s degree / 10 years of experience in food manufacturing, 5 years in procurement
  • Proven results of reducing material costs and improving procurement processes
  • Experience developing product costs and pricing. Significant experience interacting with customer and vendors
  • Knowledge of Inventory Management and MRP principles (APICS certification a plus)


Shift Supervisor - Mishawaka, Indiana

POSITION SUMMARY  

Provides supervision across functionalities to maintain safety standards (both personnel and food) while ensuring that the lines meet budgeted rates. Enforces all policies - maintains proper crewing levels and levels of training and is actively involved in employee development.  

POSITION DUTIES AND RESPONSIBILITIES

 1.      Responsible for both personnel safety as well as food safety. Actively involved in; coaching employees on all aspects of performing their duties in the safest manner possible for both personnel safety and food safety. Conducts Employee Communication Meetings. 

 2.      Oversees adherence to production and packaging schedules and distributes crewing.  Works with other team members to reach budgeted line rates, to prevent out of specification production, oversee line maintenance, manage raw material changes, and when necessary, uses the hold process to prevent out of specification product from reaching the customer.

 3.      Responsible for coaching and developing team members.  Facilitates team problem solving, decision making, fair and timely disciplinary action, and conflict resolution.  Ensures performance appraisals and progress reports are done in a timely manner.  Facilitates the communication between shifts and teams.  Work with team leads to ensure that crew is properly cross trained. 

 4.      Acts as on-shift representative for emergency response coordination, compliance to Company policies (drug/alcohol, attendance, EEO, etc.)  Responds to personnel issues as needed, conducts thorough investigations and coordinates results/issues. 

 5.      Responsible for meeting customer requirements through communication, documentation, training of team members, and adherence to sanitation guidelines and GMP’s, including the HACCP program.  Responsible, in part, for meeting requirements of various supplier certification programs and audits.  Maintains plant cleanliness to satisfactory degree. 

 6.      Demonstrates a daily commitment to the continuous improvement process by following Lean Manufacturing concepts and the Basic Principals.  Strives to improve each work process.  Identifies/implements value added and cost savings activities and projects.

 7.   Must maintain the highest standards of ethics and integrity

8.    Must maintain the highest standards of data management by creating consistent, reliable data which will ensure accuracy and in turn, maximize the use of data and confidence in decision making.

 9.   Proactively manage safety by ensuring compliance with all Federal and State regulations and internal Company policies.  Regularly complete behavior based safety observations.  Ensure unsafe conditions are corrected in a timely manner.

 10.  All employees are responsible for immediately reporting any food safety, food quality or plant security issues to management for appropriate action.

 11.  A trained designee will be appointed by management to cover for absences and vacancies

12.  Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees on the shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, clearly communicating, time management and resolving problems.

EXPERIENCE & QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree and two years related experience is preferred; or 5 to 7 years of directly related experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Knowledge of Database software; Microsoft Office Suite Ops Reporting Manufacturing software; Excel Spreadsheet software and Word Processing software.

 PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee is regularly required to walk and talk or hear. The employee is frequently required to stand and climb or balance. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. 

 

Business Process Support Specialist - Mishawaka, Indiana

SUMMARY:  The Business Process Support Specialist will contribute to the plant strategy, and support projects by providing input, prioritization, planning and coordination of continuous improvement activities for WellPet.  This position is responsible for analyzing and recommending changes or enhancements to current business practices & processes for operations, engineering, materials, and maintenance departments.  This role will support plant and corporate project teams in the areas of business process standards and change management.  

 

KEY RESPONSIBILITIES/ACCOUNTABILITIES

 

CONTINUOUS IMPROVEMENT: Lead and facilitate teams through continuous improvement projects, processes and activities and ensuring standardization in the implementation of process improvement across the organization.

  • Lead operational analysis and assessments to identify gaps and improvement opportunities for strategic and operational transformational activities 
  • Achieve measurable process improvements by defining, designing and implementing continuous improvement programs using applicable methodology and analytics
  • Recommend improvements and assist in changes to the best practices

 

PROCESS STANDARDIZATION & DOCUMENTATION: Work closely and effectively with cross-departments to document existing business processes and requirements. 

  • Drive the business process initiative (how will it work, what are the rules, how will it be organized etc.).
  • Train and support management and employees on business process management practices.
  • Contribute to new training efforts for employees
  • Maintain and manage an electronic database of documents, processes, and living templates.
  • Gather data and information from SMEs.
  • Assist operations by storing, creating, and delivering essential training materials.
  • Ensure process compliance and process dependent working within the operations

PROJECT MANAGEMENT:  Provide project management support across various application areas including Document Management Systems, Financial Systems: Accounting, Reporting, Budgeting, Invoice Management, ERP Systems (Component Tracking, Logistics, QA), Maintenance Management System

  • Gathers business requirements and shapes software application processes together with the business departments
  • Deliver hands on system and process design, application configuration, testing and trouble shooting
  • Implement business processes, trains users and provides application 1st level support to the organization
  • Develops implementation project plans and coordinates teams for successful implementation or enhancement of IT applications. 
  • Raise risks and manage key dependencies between plant software implementation projects. Monitor and ensure that the scope, resource, and communications related to plant software implementation projects remain on track.

 

COMPETENCIES 

 

  • Builds solid cross functional relationships and possesses the ability to work effectively with all business units
  • Ability to think and act with a continuous improvement mind set
  • Willing to take over responsibility, self-motivated and able to work in a fast paced project environment with changing priorities
  • Ability to work under tight timelines, well organized, solution oriented and willing to do hands on work
  • Excellent communication and leadership skills required. Able to talk in Business and Technical language. Strong speaking and presentation. Need to be capable of resolving differences between different groups.
  • Coordinate and facilitate delivery of project objectives.
    • Ability to work in a team-based environment and provide support for additional work as needed per the business requirements.
    • Track progress and review project tasks to make certain deadlines are met appropriately.
    • Assess project issues and identify solutions to meet productivity, quality and customer goals.
    • Proactively communicate project status, issues & risks to management.

 

SKILLS & QUALIFICATIONS

  • Bachelor degree of technical/commercial related disciplines
  • Minimum 5 years working experience with minimum of 3 years in business planning, tracking, project implementation and project management
  • Experience in business process development, deployment and improvements
  • Proficiency in MS Project, Visio (or other process documentation software experience), Word, Excel
  • Experience with Continuous Improvement methodologies. Six Sigma/Lean Green or Black Belt Certified
  • Mature, the ability to work independently and with people of different levels
  • Ability to be flexible in scheduling in order to attend meetings outside customary business hours
  • Wide and sound technical understanding in software applications



 

Director of Customer Care - Tewksbury, MA

We are currently recruiting for an experienced Director of Customer Care to join our Operations Team as we take the company to the next level of growth.  In this position, you will report to the Vice President of Operations and be responsible for leading the Customer Service and Distribution & Logistics teams with primary responsibility for improving delivery performance and overall customer experience.  You will be tasked with developing and executing a customer care strategy that builds a progressive customer care organization; seen as a value added partner to our customers.  Communications and cross-functional partnership will be critical to the success of this role as it works closely with the internal Supply Chain and Sales teams and directly with our Customers.  Additionally, the Director of Customer Care will drive improved efficiencies, effectiveness and customer service in the order-to-cash cycle and work to reduce total cost to serve. 

 

Responsibilities include:

  • Develop and monitor customer specific service scorecards; develop and implement required action plans
  • Translate the Voice of the Customer into tangible and measureable action plans within the Supply Chain
  • Drive Overall customer satisfaction through supply chain collaboration and becoming more demand driven with our customers by serving as the supply chain point of contact for customers and the WellPet Sales Team
  • Represent supply chain on customer calls and joint strategy development sessions
  • Provide supply chain performance update for business reviews
  • Create an enhanced framework to manage customer escalations for faster resolution and isolate systemic issues requiring change
  • Provide critical linkage between the Supply Chain, the Sales Team, Customer Care, Marketing and our Customers to support customer service expectations
  • Support new product launches and promotional activities from planning to execution
  • Participate in the S&OP process
  • Provide oversight/leadership to our 3PL network including three Distribution Centers and transportation management to meet or exceed budget objectives
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

This position is ideally suited for an individual who is highly organized, has excellent communication and customer service skills.  Other requirements include: 

 

  • BS/BA degree in business, supply chain, operations, marketing or similar disciplines.  MS or MBA a plus
  • 5-7 years of Customer Service leadership experience with experience in Supply Chain and Sales a plus
  • Ability to manage and motivate direct reports and extended team, as well as influence matrix relationships
  • Excellent leadership skills with strong business acumen  
  • Strong written, verbal and written communication skills, able to converse with multiple levels internally and externally
  • Strong analytical, planning and organizational skills
  • Capable working in a very fast paced and dynamic environment
  • Self starter capable of working through defined projects with a “take charge” attitude
  • Looking for a work place that offers growth and opportunity
  • Approximately 10% travel

Click here to apply:  https://home.eease.adp.com/recruit/?id=9048951

Digital Marketing Specialist - Tewksbury, MA

We have an immediate opening in our Tewksbury, MA location for a Digital Marketing Specialist to join our Marketing Team. Reporting to the Senior Marketing Communications Manager, you will own the day-to-day management of web site content and functionality upgrade projects which support steady state business, advertising campaigns, new product releases and web channel upgrades. You will support initiatives in collaboration with multifunctional teams, driving business results by translating marketing strategies and consumer insights into actionable online marketing programs.

 

Candidate should have strong web project management skills. Preferred candidates will have 2+ years of experience in one or more of the following web specialty areas: online marketing, web development, web design, developing web content strategies. This individual will develop and implement the plans designed to drive consumer acquisition marketing efforts through web site traffic. These include but are not limited to; paid and natural search, affiliate programs, partnership marketing/content integration programs, social media, email marketing and acquisition programs. In addition, this individual will work with all team functions to manage the company’s brand websites, including the optimization, editing and creation of new web content.

 

 

Other responsibilities include:

  • Participate in the development of annual marketing plans including the development of key digital marketing strategies and key tactics
  • Partner with brand management to gain their input in order to identify the best digital programs and practices for successful consumer acquisition and new product launches
  • Work with marketing management to execute marketing plans and platforms
  • Monthly consumer newsletter development and management, including editorial calendars, schedules, and secure coupons
  • Manage and prioritize website update request queue
  • Manage marketing budgets and other general marketing duties as needed
  • Manage day-to-day web activity, including web development, SEO, SEM, digital marketing firms, etc.
  • Maintain a close working relationship with outside affiliates such as: promotion and design firms, web firms and public relations agency
  • Maximizes paid/natural search traffic and conversions across all WellPet brands, while meeting cost per acquisition targets
  • Performs maintenance and analysis of weekly, quarterly and YTD web dashboards
  • Coordinates and compiles weekly, monthly, quarterly, annual and long-term-trending reporting of key internet reporting metrics
  • Monitors performance of consumer acquisition programs and makes recommendations for adjustments as required
  • Works closely with brand management teams to ensure brand guidelines and online initiatives are aligned
  • Keeps up to date and educated on new advertising opportunities and technology enhancements as it relates to websites and internet optimization
  • Assists in identification and testing of new programs and vendors
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

 

Other requirements include:

  • 2 + years experience in Online Marketing
  • Bachelor’s degree in Marketing, Business or related area
  • Excellent project management abilities, capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
  • Well developed verbal, written and presentation skills
  • Deep knowledge of SEO, SEM, blogs, e-marketing, e-coupons, social media and business analytics
  • Anticipates problems and solves them as they arise using effective problem-solving skills
    • Knowledge and experience with web analytical tools and interfaces
    • Strong understanding of search engine-friendly web design and ability to make critical design and technical recommendations/changes
    • Web platform experience including content management tools background
    • Web development process knowledge
      • Proven track record of delivering results through search engine optimization techniques
      • Strong vendor management and experience in managing budgets
      • Familiarity with email campaign management software such as Bronto or Constant Contact
  • Meticulously detail oriented
  • Ability to collaborate and influence cross-functionally
  • Burning desire to staying abreast of web and online trends and provide insight into competitive landscape
  • Expandable capacity, excellent time management skills and ability to multi-task in fast-paced, dynamic environment
  • Computer proficient in MS Word, Excel, PowerPoint, Outlook, HTML, Dreamweaver
Consumer Affairs Representative - Part Time - Tewksbury, MA

We have an immediate opening in our Tewksbury, MA location for a Part Time (approximately 20 hrs/week) Consumer Affairs Representative to join our Team.  Reporting to the Consumer Affairs Manager, you will be involved with researching and resolving consumer inquiries and issues and needs, working closely with the R&D, QA, Sales, Marketing, and Operations teams.  Your ability to work in a fast-paced team environment along with solid attention to detail, helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position. 

 

Key responsibilities include:

  • Timely and effective handling of consumer calls, emails, and faxes
  • Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth
  • Data entry of all contacts into consumer affairs database
  • Participating in training to improve skill sets and ensure superior product knowledge of all product lines
  • Support the company with information and reports as needed
  • Provide support and assistance to other team members
  • Other responsibilities as required
  • Living the WellPet Core Values and doing whatever it takes for the pets who depend on us

 

Bachelor’s Degree and customer service experience in a consumer products company is preferred.  Proficiency in English (both spoken and written) is required.  Bilingual in French and/or Spanish and Pet Food Industry experience preferred.

 

Other key requirements include:

  • Strong computer capabilities using a browser based consumer database system and excellent skills in MS Word, Excel, Outlook and Internet Explorer
  • Strong time management and organization skills along with a high sense of urgency and attention to detail & follow-up
  • Excellent problem solving skills
  • Self starter – able to work with minimal supervision
  • Excellent interpersonal, written and verbal communication skills
  • High energy; able to work well in a dynamic, fast paced environment

 

Customer Marketing Account Manager

The Customer Marketing Account Manager will report into the Customer Marketing Manager and be responsible for Trade Marketing programming in the Independent and E-Commerce channels.   Customer base will include Pet Specialty Regional Chains, Independent Pet Retailers and Pet Supply E-Commerce Retailers.

 

Other Responsibilities Include:

  • Lead the development and execution of customer marketing plans that deliver on channel & brand strategies, revenue goals and meet customer objectives
  • Project management from idea through to execution of customer specific programs and program collateral including Direct Marketing Vehicles, POP and other materials
  • Work with the WellPet Brand Teams to ensure Brand integrity and appropriate messaging
  • Collaborate with Account Marketing Teams to develop and execute marketing programming
  • Team up with WellPet Field Sales to coordinate the execution of customer marketing programs and new product launches
  • Conduct post-analysis on customer initiatives to determine ROI, and develop best practices
  • Manage customer marketing budgets to maximize impact in the market and ensure a good ROI on programs
  • Live the WellPet Vision, Mission and Values and do whatever it takes for the pets who depend on us


Requirements

  • Minimum of Bachelor's degree; Business or Marketing preferred or 4 + years of relevant industry experience in a Marketing and/or Sales Role
  • Ability to translate market and shopper insights, brand strategies and customer needs into best in class customer marketing plans
  • Ability to work with a variety of internal and external stakeholders to drive results
  • Previous Pet Supply channel or trade marketing experience an asset
    Demonstrated skills in areas of:

-          Strong relationship-building skills

-          Creative and strategic thinking ability

-          Action and results-oriented

-          Oral and written communication skills

-          Proficient with Micro Soft Office applications including Excel, Power Point and Word

-          Ability to travel approximately 30 – 40% 

HACCP Coordinator - Mishawaka, Indiana

POSITION SUMMARY

HACCP Coordinator must focus on weekly HACCP & Hold compliance will aid QA Manager and Lab Supervisor to enable their focus on FSMA prerequisite compliance:  sanitation improvement programs, environmental testing & determination of cross contamination sites, root cause and corrective action for holds, and specification compliance/feedback to R&D.  Rapid investigation, retesting, and follow-up to enable rapid disposition within customer shelf-life needs.  

 

KEY PERFORMANCE INDICATORS

  • Reduce average of 200 pallets held per month by 50%

 

 

POSITIONS RESPONSIBILITIES / DUTIES:

  • Daily verification of documentation for critical control points (extruder temperature & metal detector) to ensure compliance with HACCP critical limits and frequencies as required per the food safety plan on pre-shipment review. 
  • KPI - HACCP compliance documentation broken down by CCP & shift.
  • Issue and investigate HACCP deviations to determine root cause and eliminate reoccurrence.
  • Ensure any corrective actions required are completed and verified.
  • Release finished product after HACCP & quality compliance assured.
  • HOLD necessary product, tabulating hold file for KPI compliance. 
  • Work with lab supervisor & distribution to ensure follow-up rechecks completed for hold product and disposition/release completed.
  • Aid in updating required SOP for HACCP,

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Positive attitude and willingness to learn.  Team player.  Clear communicator.
  • Good attention to detail and ability to follow instructions and procedures.
  • Follow QA compliances and company policies

 

QUALIFICATIONS & EDUCATION

  • Must have previous quality experience in food industry.
  • Bachelors degree or 3+ yrs supervising experience
  • Computer literate in Microsoft products and other standard packages.

 

WORK ENVIORNMENT:

  • Combination of Plant and Office environment
  • Frequent exposure to elements such as odor, noise, heat, cold, dust & chemicals
Raw Material Planner - Mishawaka, Indiana

ESSENTIAL DUTIES & RESPONSIBILITES:

  • Collaborates with master scheduler to ensure that production schedule is loaded accurately into ERP/MRP.
  • Ensure raw materials, packaging supplies, and necessary manufacturing production supplies are available for use in accordance with production requirements and material storage constraints.
  • Review raw material demand requirements, place orders to sustain production needs and follow up with orders from placement to receipt of materials.
  • Build and maintain strong relationships with vendors and carriers representing the plant and liaison for the procurement manager.
  • Directly assist plant, vendor and company personnel with raw material matters as required by the needs of the business by being available via phone at any time, day or night.
  • Communicate and work with master scheduler regarding raw material issues, constraints and challenges affected by or will affect the production schedule.
  • Inventory, cycle-count, and maintain proper min/max inventory levels of raw materials and communicate inventory levels as necessary to inventory specialist and management team. 
  • Enforce effective FIFO rotation practices, shelf life and use-by-date guidelines.
  • Prevent waste and reduce cost of expired materials by reviewing expiration dates and proactively working with vendors, quality and research and development teams.
  • Communicate with production team, quality assurance staff and receiving members of incoming the ingredient receiving schedule.
  • Communicate and work with formulators, quality assurance and plant personnel for raw material needs on the production floor.
  • Address raw material vendor quality issues as it relates to incoming condition of materials, pallets, and overall usability of incoming materials.  Report all unsatisfactory materials to the procurement manager and vendor contacts. 
  • Assist quality assurance team in obtaining required documentation for approval and receipt of incoming raw materials.
  • Monitor the performance of suppliers to ensure that they meet required standards and delivery times, reporting discrepancies and delivery problems immediately.
  • Manage and review records of goods ordered and received.
  • Assist in the resolution of invoice discrepancies, vendor grievances, carrier assessorial charges and claims against suppliers.
  • Conduct routine physical inventories of raw materials, packaging supplies and other purchase and production supplies
  • Ensure that all safety policies and procedures are followed.
  • Fill in for master scheduler as required to ensure plant coverage.
  • All other duties as assigned.

 

JOB RELATED COMPETENCIES:

  • Knowledge of ERP/ MRP (materials requirements planning) and WMS (warehouse management) systems.
  • Production and Processing: knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Operations Analysis: analyzing needs and product requirements.
  • Judgment and Decision Making: considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Good time management skills and the ability to handle multiple tasks.
  • Ability to work in a team environment.
  • Self motivated and ability to work independently.
  • Proficient written and oral communication skills.
  • Computer Skills: Advanced Excel, Word, PowerPoint and Internet.
  • Must be detail-oriented and pay close attention to quality, accuracy and schedules.
  • Able to analyze information gathered in order to identify potential problems and/or discrepancies.

 

 

EDUCATION:

  • Bachelor's Degree in Business or other related field or high school diploma with 5+ years of planning and scheduling experience in a manufacturing environment.

 

 

WORK ENVIRONMENT:

  • 24 hour, 7 days a week operation.
  • Combination of plant and office environment.
  • Occasional exposure to elements such as odor, noise, heat, cold, dust and chemicals.
  • Regularly required to sit, stand, bend and lift up to 50 pounds.

 

 

 

Master Scheduler - Mishawaka, Indiana

ESSENTIAL DUTIES & RESPONSIBILITES:

  • Collaborates with corporate buyer and demand planner to ensure that manufacturing demand is loaded accurately into ERP/MRP.
  • Develop production schedule from the Master Schedule, adjusting and controlling it to meet customer requirements forecast while addressing process constraints, raw material restrictions and sanitation and maintenance schedules.
  • Review forecast and Master Schedule accuracy against past production results and minimum batch requirements.
  • Build and maintain strong relationships with corporate and plant departments to ensure successful production results.
  • Review completed production results to determine shortages and/or overages, communicating any discrepancies from planned schedule to corporate buyer and demand planner as related to customer impact.
  • Directly assist plant and company personnel with production scheduling matters as required by the needs of the business by being available via phone at any time, day or night.
  • Communicate and work with raw material planner and inventory specialists regarding schedule changes and challenges affected by or will affect raw material and packaging demand or orders.
  • Inventory, cycle-count and maintain inventory of finished goods, in-process materials and rework quantities and communicate inventory levels as necessary to management team.
  • Schedule, track and communicate completion of finished goods, samples, in-process and rework materials in timely manner to prevent waste and reduce cost of expired material and loss of shelf life.
  • Work directly with quality assurance team regarding the status of all finished product on hold and to be released.
  • Communicate and work with buyer, shipping, quality assurance and plant personnel for repacking of finished goods from co-manufacturers.
  • Take direct responsibility and hands-on involvement on the execution of responsibilities and duties.
  • Ensure that all safety policies and procedures are followed.
  • Fill in for raw material planner as required to ensure plant coverage.
  • All other duties as assigned.

 

JOB RELATED COMPETENCIES:

  • Knowledge of ERP/ MRP (materials requirements planning) and WMS (warehouse management) systems.
  • Production and Processing: knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Operations Analysis: analyzing needs and product requirements.
  • Judgment and Decision Making: considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Good time management skills and the ability to handle multiple tasks.
  • Ability to work in a team environment.
  • Self motivated and ability to work independently.
  • Proficient written and oral communication skills.
  • Computer Skills: Advanced Excel, Word, PowerPoint and Internet.
  • Must be detail-oriented and pay close attention to quality, accuracy and schedules.
  • Able to analyze information gathered in order to identify potential problems and/or discrepancies.

 

EDUCATION:

  • Bachelor's Degree in Business or other related field or high school diploma with 5+ years of planning and scheduling experience in a manufacturing environment.

 

WORK ENVIRONMENT:

  • 24 hour, 7 days a week operation.
  • Combination of plant and office environment.
  • Occasional exposure to elements such as odor, noise, heat, cold, dust and chemicals.
  • Regularly required to sit, stand, bend and lift up to 50 pounds.

 

Executive Administrative Assistant - Tewksbury, MA

We are seeking an experienced and technically savvy Executive Administrative Assistant to join our team as we take the company to the next level of growth.  This position is responsible for providing excellent administrative support to our VP of Sales, VP of R&D and VP of Marketing.  Other responsibilities of this busy and challenging role include:

 

  • Maintain executives calendar’s in Outlook including coordination & facilitation of meetings with inside employees and outside visitors
  • Prepare Power Point presentations, Excel spreadsheets and other documents as needed; maintaining confidentiality at all times
  • Plan and schedule customer and distributor meetings and maintain contracts and customer listings with updated contact information
  • Schedule all travel arrangements including those associated with tradeshows and conferences, processing corporate credit card payment, organizing and submitting expense reports
  • Procure office supplies, create and track PO’s and help organize departmental paperwork
  • Manage outgoing and incoming correspondences including emails, letters, memos, etc,
  • Maintain departmental time off calendars and approve vacation requests
  • Provide back up to reception answering phones and greeting guests as needed
  • Special projects as required
  • Living the WellPet Vision, Mission and Values and doing whatever it takes for the pets who depend on us

 

This position is ideally suited for an individual who has demonstrated success in a role supporting multiple Executives in a fast paced environment.  Other requirements include: 

 

  • Proficiency with Outlook, Power Point, Word and Excel a must
  • Strong organization and prioritization skills with the ability to multi task
  • Projects positive attitude at all times
  • Self-Starter & Autonomous: Able to work with limited direction
  • Excellent communication skills dealing with many types of individuals in a professional manner
  • Attention to detail and a positive and pro-active approach at all times
  • Bachelor degree preferred

 

To apply, click here https://home.eease.adp.com/recruit/?id=9024081

International Program Manager - Tewksbury, MA
WellPet’s international business has been expanding rapidly in the past two years. 
To continue and support this strong momentum, we have created the new role of 
‘International Program Manager’, based in our headquarters in Tewksbury. 
The Program Manager will be the face of the intl. business in the US and is the key 
multifunctional coordinator responsible for driving the success of: product launch,
 product change and product discontinuation from initiation through execution. They 
are the key link between the intl. commercial team based in Asia Pacific and a 
cross-functional team with representation from marketing, operations, regulatory, 
product development, and other groups around the company.  This is a highly 
entrepreneurial role lot’s of opportunity to shape a new and growing business.

 ESSENTIAL FUNCTIONS:

·         Provide leadership to the team on the process of product delivery, including clear direction on each team members' roles and responsibilities. 
·         Create and maintain the program schedule, through definition and tracking of key project milestones owned by the team.  
·         Manage project communication within the cross-functional team (commercial, operations, F&A, IT regulatory). Provide regular updates to key management stakeholders.
·         Participate in US product change and NPD meetings and relay information to Asia commercial team
·         Track program costs.  
·         Staff program through functional team leads.  
·         Escalate resource requirements as appropriate.
·         Manage program risk with the team. Track and facilitate the resolution of cross-functional team issues.
·         Manage program scope and quality issues with the team.
·         Define and track program deliverables through review and sign-off.
·         Participate in the Program Management work group to share data with peers and provide feedback into the Product Delivery process for continuous improvement.
·         Living the WellPet Vision, Mission and Values and doing whatever it takes for the pets who depend on us. 
·         Able to work one in exception two days per week on late hours (9pm ~ midnight) or very early hours (4am ~ 7am).
·         Ability to travel internationally and domestically (estimate up to 1 trip per quarter)

EDUCATION:

 

·         BA/BS or equivalent experience; 
·         Strong leadership and interpersonal skills
·         Detail-oriented, ability to multi-task and work through others
·         Strong verbal and written communication skills
·         Good problem solver

 

EXPERIENCE:

·         7+ years’ experience in managing cross-functional project teams in a product delivery environment
·         Successful delivery on global project that were launched in at least two geographies (e.g. US, Asia, Europe)
·         Work experience outside of the US is a plus but not necessary
.         Proficiency with project management tools and practices
Click here to apply: https://home.eease.adp.com/recruit/?id=9049061
Consumer Affairs Representative - Tewksbury, MA

We have an immediate opening in our Tewksbury, MA location for a Consumer Affairs Representative to join our Team.  Reporting to the Consumer Affairs Manager, you will be responsible for researching and resolving consumer inquiries, issues and needs, working closely with the R&D, QA, Sales, Marketing, and Operations teams.  Your ability to work in a fast-paced team environment along with solid attention to detail, helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position. 

 

Key responsibilities include:

Timely and effective handling of consumer calls, emails, and faxes

Researching and resolving consumer complaints to ensure customer satisfaction, retention and growth

Data entry of all contacts into consumer affairs database

Daily fulfillment

Participating in training to improve skill sets and ensure superior product knowledge of all product lines

Proposing, developing and implementing creative and innovative tools and methods of satisfying consumers needs

Support the company with information and reports as needed

Provide support and assistance to other team members

Other responsibilities as required

 

You must have a Bachelor’s Degree and customer service experience in a consumer products company.  Proficiency in English (both spoken and written) is required. Bilingual in French and previous experience in the pet industry are both pluses. 

 

Other key requirements include:

Strong computer capabilities using a browser based consumer database system and excellent skills in MS Word, Excel, Outlook and Internet Explorer

Strong time management and organization skills along with a high sense of urgency and attention to detail & follow-up

Excellent problem solving skills

Self starter – able to work with minimal supervision

Excellent interpersonal, written and verbal communication skills

High energy; able to work well in a dynamic, fast paced environment

Click here to apply: https://home.eease.adp.com/recruit/?id=9076131