careers
Careers

WellPet's growing family of brands is based in a small company, family business legacy with over 100 years of making the finest quality natural pet food.


As we continue to find new ways to bring innovation and nutritional excellence to our products, we are always looking for talented and creative people who share our Vision, Mission and Values. We're especially interested if you share our love of animals, our passion for quality and our desire to make a difference in the community we share with our pets.


What makes WellPet different?
Members of our team have shared in their own words what they love most about working here in our Top 10 Reasons to Work at WellPet.


Use the search function below to see a list of jobs that match your specific criteria. To see a list of all available career opportunities click on the "View All" button. If you are interested in any of the positions listed here, you can apply directly by clicking the link at the end of each job posting. You may also submit your resume to jobs@wellpet.com or fax to 978-863-0345.


WellPet LLC is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.


Thank you for your interest in WellPet.



Available Positions
State/Province Department Country
Director of Quality Assurance & Regulatory Affairs - Tewksbury, MA

Our Quality & Regulatory team at WellPet is made up of professionals who understand the difference our products make in the lives of pets and work to ensure our products are readily available for pets to enjoy!   We have an immediate opening for a Director of Quality Assurance & Regulatory Affairs to join our team.  Reporting to the VP of R&D, the Director of Quality Assurance & Regulatory Affairs is responsible for leading a team in the development, implementation, and coordination of company-wide food safety, quality, and sanitation systems/programs to mitigate the risk of defects and inconsistencies in new or existing products while ensuring compliance with federal codes, as well as domestic and international and regulations.  

 

Detailed responsibilities include:

 

  • Develop and maintain company guidelines and policies for quality programs testing protocols and standards that meet or exceed customer and regulatory requirements including, but not limited to FSMA, HACCP, GMP, Sanitation, and Food Safety in a changing business environment
  • Monitor and improve quality systems to ensure the highest quality product is produced for customers
  • Work with plant level Quality Managers to ensure that they are performing to expected standards in support of the production process
  • Maintain awareness of industry advances and technologies to assure that customers have the benefit of the latest the industry has to offer with regards to food safety and product quality
  • Develop vendor specifications and standards to provide our customers with the safest ingredients and supplies possible
  • Manage manufacturing facility audit program for quality and food safety standards and to ensure that all documentation, programs, and policies are being maintained and improved upon on an on-going basis
  • Monitor all facilities and ensure all standards and processing parameters are maintained and facilities are poised for continuous improvement
  • Work with Sales & Marketing, R&D, Production, and directly with customers to define and improve product specifications
  • Develop cross-functional product recall program and facilitate mock recalls
  • Provide monthly updates to Senior Leadership and gain alignment on recommended course changes
  • Management of our Food Safety and QA team at our company-owned plant as well as an internal QA group at headquarters that is responsible for external manufacturing and raw materials
  • Management of our Regulatory group that is responsible for domestic and international markets
  • Network with industry trade groups
  • Living the WellPet Culture and Values and doing whatever it takes for the pets who depend on us.

 

This position is ideally suited for an individual who has 7-10 years of progressive and current work experience in a quality function within a food or beverage manufacturing environment; pet food experience is highly desirable.  Other requirements include: 

  • 4 year degree is required. Preferred disciplines include Food Science, Biology, Chemistry, or other closely related scientific/technical disciplines
  • SPC training and knowledge of statistical methods
  • Multi-site responsibility is preferred
  • Solid analytical and conceptual abilities
  • Ability to motivate and lead in order to build an effective team
  • Strong negotiation skills
  • Cost conscious and the ability to think on behalf of the organization
  • High level of technical competence, problem solving, and organization as well as strong verbal and written skills
  • Ability to act strategically and handle multiple projects simultaneously

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=11925&lang=en_US&source=CC2

Part Time Consumer Affairs Representative - Tewksbury, MA

Our Consumer Affairs team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a Part Time Consumer Affairs Representative (approximately 15-20 hours per week) to join our team. This position is based in our Tewksbury office. Reporting to the Consumer Affairs Manager, the Consumer Affairs Representative will be involved with researching and resolving consumer inquiries, issues and needs. This position works closely with the R&D, QA, Sales, Marketing, and Operations teams.  Your ability to work in a fast-paced team environment along with solid attention to detail, helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position. 

 

Key responsibilities include: 

  • Timely and effective handling of consumer calls, emails, and faxes
  • Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth
  • Data entry of all contacts into the consumer affairs database
  • Participating in training to improve skill sets and ensure superior product knowledge of all product lines
  • Support the Company with information and reports as needed
  • Provide support and assistance to other team members
  • Other responsibilities as required
  • Living the WellPet Values and doing whatever it takes for the pets who depend on us

  

Position Requirements:

  • Bachelor’s Degree and customer service experience in a consumer products company is preferred. 
  • Ability to work a regular part time schedule Monday through Friday between the hours of 11am and 3pm.
  • Excellent interpersonal, written and verbal communication skills
  • Proficiency in English (both spoken and written) is required. 
  • Strong computer capabilities using a browser-based consumer database system and excellent skills in MS Word, Excel, Outlook and Internet Explorer
  • Strong time management and organization skills along with a high sense of urgency and attention to detail & follow-up
  • Excellent problem solving skills
  • Self starter – able to work with minimal supervision
  • High energy; able to work well in a dynamic, fast paced environment
  • Bilingual in French and/or Spanish and Pet Food Industry experience preferred.

To apply for this position, visit:

https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=16080&lang=en_US&source=CC3

 

Line Puller (Night Shift) - Mishawaka, Indiana

POSITION SUMMARY:  Under direction of the Shift Leader, moves finished pallets to designated “hold” area and insures proper assortment of packaging materials for production runs.

 

Responsibilities:

  • Communicates with Warehouse & Production Managers regarding packaging required for daily production runs and insures appropriate inventory levels are maintained throughout the day.
  • Using Stand-up & sit down forklifts, delivers packaging to Plant lines.
  • Using Stand-up & sit down forklifts, removes loaded pallets to designated Quality “hold” areas for compliance with Positive Release Program.
  • Supplies production line with empty containers, removes full product and moves to staging area. Supplies packaging material to line as needed, loads trucks according to loading instructions and maintains pallet supplies in the building.
  • May fill out “Hold” tags in compliance with Quality Assurance Positive Release Program requirements.
  • Completes all required documentation with accuracy.
  • May inventory packaging materials as requested by Warehouse & Production Managers.
  • Advises Warehouse & Production Managers when packaging inventories are low.
  • May be required to fill in for DC Tech.
  • Advises appropriate leads of any unsafe conditions in both plant and warehouse areas.
  • Able to troubleshoot some equipment issues and advise maintenance of needed repairs or preventive care.
  • Responsible for Continuous Improvement ideas and implementation in assigned area.
  • Follows and maintains GMP standards at all times.
  • Participates and assists in quarterly inventory process.
  • Other duties as directed by the supervisor.  

 

EQUIPMENT:

  • Sit down Forklift, Stand up forklift, hand truck, tape gun, stretch wrap machine, scan gun

 

Requirements:

  • Able to demonstrate skill operating forklift equipment; obtain or holds certification.
  • Ability to operate stretch wrap machine.
  • Works well within a team environment.
  • Communicates well verbally and in writing using the English language.
  • Ability to lift a minimum of 50lbs consistently throughout shift.
  • Tolerance for both hot and cold environment.
  • Prior experience working in a manufacturing environment desirable.
  • Ability to understand and carry out instructions.

 

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=14224&lang=en_US&source=CC3

Maintenance Planner - Mishawaka, Indiana

Position Summary:

This position is responsible for the effective execution of all scheduled maintenance work, development of PM & PdM as well as Parts/Tool Store.  The Maintenance Planner is responsible for the efficient and effective planning and scheduling of labor resources for longer range maintenance activities; to minimize unplanned downtime and maximum productivity.  In addition, the Maintenance Planner shall help develop & implement a plant CMMS as well develop training for new & existing maintenance techs. Additional responsibilities include planning, coordinating, developing PM programs and stock/tool room logistics. This is a 1st shift position; overtime may be required and Saturday/Sunday work may be required.

 

Essential Duties and Responsibilities:

  • Core Planning Responsibilities:
    • Detailed Job planning and scheduling
      • Work with & implement plant CMMS
      • Research equipment spares and PM’s
      • Estimate material and labor (internal and external) job requirements
      • Develop task instructions
      • Identify tool and equipment job requirements
      • Develop job material lists
    • PM & PdM Job Plan Development
    • MRO Supply Chain Coordination
      • § Develop & maintain store room and tool crib
      • § Create purchase requisitions for planned work and work with company purchasing agent
      • § Create stock reservations for planned work
      • § Create and maintain critical parts system
    • Coordinate with operations, purchasing, materials management, maintenance personnel and maintenance management
  • Additional Planning Responsibilities:
    • Plan and schedule for shutdowns (major and minor)
      • Gantt charts
      • Critical Path Analysis
      • Resource leveling
    • Development of Planner reference systems including a file of Planned Job Packages for recurring jobs, plus labor and material libraries for each piece of equipment
    • Keep the Manager informed of abnormal or critical situations
    • Identify recommendations and or areas for improvements
  • Administrative Responsibilities:
    • Maintain essential records and files from which management reports can be prepared and distributed
    • Create purchase requisitions for all planned services as required
    • Responsible for maintenance of the Bills of Material (parts lists) for assets including ensuring current information is accurate
    • Participate in budget preparation, tracking, and analysis
    • Assist the Engineering/Maintenance Manager and Production Manager in periodic analysis of cost trends with recommendations for continual improvement
    • Review all work order feedback and update PMs and Standard Work Orders accordingly along with Maintenance Supervisor

Specific Exclusions:

The Maintenance Planner is not utilized for Daily Maintenance Supervision. Other possible exclusions from Maintenance Planner responsibilities are:

  • Involvement in daily emergency work requests. There is no opportunity to plan such work. If any planning is to be accomplished, the Planner must focus on next week and beyond.
  • Daily assignment of individual technicians to specific jobs. This is a Maintenance Supervisor responsibility.

 

Position Requirements:

  • Mechanical/electrical background is necessary
  • Adequate knowledge and skills of equipment maintenance & repair
  • Good written and verbal communication skills and have demonstrated the ability to be approachable and tactful
  • Good math and computer skills
  • Good organizational and planning skills
  • Able to read standard blueprints, machine and process drawings. And ability to sketch or redline existing drawings
  • Knowledge and understanding the maintenance process and proper use of CMMS, planning, scheduling & storeroom processes
  • Can manage multiple priorities or project simultaneously and keep them progressing to completion
  • Must understand maintenance spending balances

 

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=14966&lang=en_US&source=CC3

Brand Manager - WellPet Europe

WellPet Belgium is managing all marketing and sales activities for WellPet LLC in Europe, Middle East, Africa and Russia. The small local team is supported by the experienced US Brand Marketing team made up of professionals who understand the difference our products make in the lives of pets and their pet parents.

 

We are currently seeking a Brand Manager – Europe to join our team and support our ambitious expansion plans within the region. This position is based in Diegem (Brussels) and reports directly to the Marketing Director. The Brand Manager will leverage consumer and trade insights to help develop effective new products and marketing programs. Additionally, she/he will work with cross-functional teams, locally and internationally, to deliver perfect execution and drive business results.

 

 

Position Description (Responsibilities):

  • Help develop annual marketing & customer plans including consumer and trade promotions, merchandising and POS materials.
  • Collaborate with in-country sales managers and distributors to ensure timely and thorough delivery of all brand promotions & communications and new product initiatives.
  • Conduct post launch reviews and analysis to measure effectiveness of planned promotions.
  • Partner with sales management to gain their input and field experience to identify the best programs and practices for successful sell-in & sell-through of our Wellness brand.
  • Develop launch support materials such as price & product sheets, brochures and point of purchase materials and displays.
  • Perform weekly analysis of sales trends by market/customer in order to identify key issues, trends and opportunities.
  • Analyze competitive activity and retail markets to effectively monitor the day-to-day business. 
  • Maintain a close working relationship with outside agencies such as:  printers, public relations agency, promotion & design firms, co-packers.
  • Help develop and execute impactful PR and digital/social media campaigns to build brand awareness and credibility.
  • Support in day-to-day maintenance of websites and social media channels. Assist in preparation and on-site support for international trade shows
  • Help manage Marketing budgets
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

 

Position Requirements:

  • 2+ years of experience in Brand Management in a Consumer Packaged Goods environment
  • MBA with a focus on Marketing, Business or Communications is a plus
  • Fluent in English, French and Dutch; German (or additional language) is a strong plus
  • Strong analytical and strategic thinking skills
  • Excellent project management abilities, capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters
  • Focused on perfect execution, strong eye for details
  • Well-developed written and oral presentation skills
  • Ability to collaborate and influence cross-functionally
  • Demonstrates positive attitude and takes a proactive approach; sees challenges as opportunities and translates them into actionable tasks
  • Displays grace and presence at all times
  • Energized by fast-paced and very entrepreneurial environment, self-motivated and ability to work independently
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook
  • Ability to travel up to 20% on as needed basis
  • Collaborative, team player with a “can do” attitude

 

 

To submit your application for this position, submit your resume and cover letter to jobs@wellpet.com

Business Intelligence Manager - Tewksbury, MA

Position Summary: We are currently seeking a hands-on BI Manager who has both detailed code-level expertise and broader strategic perspective to strengthen the BI capabilities of WellPet.  In this position you will report to the Director of IT and have specific responsibility for the evaluation, design,  implementation and on-going support of the enterprise data warehouse and business intelligence platform.  The position requires 10+ years of data warehousing experience.  The manager will lead a small team of 2-3 BI developers.  The ideal candidate must possess deep expertise in data warehousing methodologies (Kimball, Inmon), dimensional modeling, and bring best practices with regard to master data management, ETL, and data governance.   The candidate should have a demonstrable record of being able to interact effectively with business stakeholders at all levels in all functional areas to gather and understand business requirements and reporting needs.

 

Principal Responsibilities:

  • Interact with functional business units to analyze, gather and prioritize business and reporting requirements
  • Assume leadership role in design, implementation, testing, and roll-out of enterprise data warehouse and data marts including development of proof-of-concepts
  • Manage work assignments and projects for team of 2-3 BI developers
  • Formulate and provide status updates on project plans and schedules to meet  goals/objectives
  • Create and enforce corporate standards for data warehouse design and data integrity
  • Ensure data architecture supports existing and future requirements of evolving business model
  • Evaluate and analyze existing OLTP databases and develop/maintain integrations to data warehouse.
  • Lead development and maintenance of operational, analytic, dashboard and executive-level reporting  using Business Objects Crystal Reports, Microsoft Reporting Services, Microsoft Sharepoint and other BI tools
  • Evaluate, test and assist in selection of Reporting and BI tools.
  • Monitor and stay abreast of key developments in BI industry

 

 

 Qualifications/Requirements

  • BA or BS in Information Systems, Information Technology, or Computer Science
  • At least 10 years of experience working as data warehouse architect
  • Must possess deep expertise with  OLTP design,  data warehousing, dimensional modeling,  BI, ETL, and data governance
  • At least 5 years of experience in manufacturing and distribution and working with ERP Systems (IFS, Oracle, SAP, Microsoft Dynamics etc.) and CRM (Salesforce, Pivotal, Sales Logix, Microsoft CRM)
  • At least 5 years of experience using Microsoft SSRS, SSAS and SSIS  (2005 and/or 2008)
  • Must be equally adept working in Oracle and SQL Server environments using PL-SQL and/or T-SQL
  • Experience with BI and Reporting Platforms such as Qlikview, Business Objects, Cognos, Microstrategy, MS Sharepoint

 

 

Skills:

  • Must have passion for data warehousing and business intelligence
  • Must possess ability to communicate and interact effectively at both technical and business level
  • Self-starter with strong work ethic
  • Strong team player with proven ability to work effectively cross-functionally
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Strong organizational and multi-tasking skills
  • Ability to evaluate and learn new technologies quickly
  • Strong attention to detail and accuracy

 

 

To apply for this position, visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15221&lang=en_US&source=CC3

 

CAD Operator Intern - Part Time - Mishawaka, IN

Position Summary: The Part-Time CAD Operator position is responsible for updating and creating CAD drawings both existing and new for improved plant documentation resources.  The CAD Operator, under supervision, is responsible for the efficient and effective creation and updating of plant CAD Drawings.  This role reports to the Manager of Engineering & Maintenance.

 

Position Description (Responsibilities):

Core Planning Responsibilities:

  • Prepare & Update CAD Drawings under supervision/guidance
  • Work directly with maintenance and engineering staff
  • Generate AutoCAD drawings for mechanical, electrical, PFD’s, PID and civil documents
  • Establish a CAD baseplate/reference document for major systems or plan views
  • Assist in establishing drawing database, file and numbering system for CAD drawings both internal and vendor based
  • Assist in creating and updating WellPet drawing template, format and structure standards

 

Administrative Responsibilities:

  • Maintain and create essential CAD records and files
  • Assist the Engineering/Maintenance Manager with recommendations for continual CAD improvements

 

 

Specific Exclusions:

The CAD operator is not utilized for Daily Maintenance.

 

 

Relationships:

The CAD Operator Intern relationships include:

  • Reports to Maintenance Engineering Manager
  • Works closely with Production Supervisors and Production Planning/Scheduling
  • Works closely with Maintenance Leads & Supervisors
  • Works closely with Engineering personnel
  • Works closely with purchasing personnel
  • Works closely with assigned outside services supervisors
  • Interfaces with Safety & Environmental personnel for specific concerns

  

Position Requirements:

  • Able to read and use measuring equipment and apply to CAD drawings
  • Proficient with AutoCAD
  • Capable of working with 2D & 3D  
  • 1 year or more of experience with AutoDesk AutoCAD version 13 or later
  • Experience with mechanical and/or electrical design is a plus
  • Able to work well in a business team environment
  • Competent with MS Office
  • Good English written and verbal communication skills and have demonstrated the ability to be approachable and tactful
  • Good math and computer skills
  • Good organizational and planning skills
  • Able to read blueprints, machine and process drawings with ability to sketch or redline existing drawings
  • Able to manage multiple priorities or projects simultaneously and keep them progressing to completion
  • Current student or recent graduate of CAD-related program

 

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15251&lang=en_US&source=CC3

 

Shift Supervisor - Night Shift - Mishawaka, IN

Position Summary: The Production Shift Supervisor provides supervision across functionalities to maintain safety standards (both personnel and food) while ensuring that the lines meet budgeted rates. Enforces all policies - maintains proper crewing levels and levels of training and is actively involved in employee development. This position is a night shift position, from 5:45pm to 6:00am.

 

Position Responsibilities:

  • Directly supervise employees in Production.
  • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Supervisory responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Responsible for both personnel safety as well as food safety.
  • Actively involved in coaching employees on all aspects of performing their duties in the safest manner possible for both personnel safety and food safety.
  • Conducts Employee Communication Meetings. 
  • Oversee adherence to production and packaging schedules and distributes crewing. Works with other team members to reach budgeted line rates, to prevent out of specification production, oversee line maintenance, manage raw material changes, and when necessary, uses the hold process to prevent out of specification product from reaching the customer. 
  • Responsible for coaching and developing team members. Facilitates team problem solving, decision making, fair and timely disciplinary action, and conflict resolution. Ensures performance appraisals and progress reports are done in a timely manner. Facilitates the communication between shifts and teams. Work with team leads to ensure that crew is properly cross trained. 
  • Act as on-shift representative for emergency response coordination, compliance to Company policies (drug/alcohol, attendance, EEO, etc.) Responds to personnel issues as needed, conducts thorough investigations and coordinates results/issues. 
    Responsible for meeting customer requirements through communication, documentation, training of team members, and adherence to sanitation guidelines and GMP’s, including the HACCP program. Responsible, in part, for meeting requirements of various supplier certification programs and audits. Maintains plant cleanliness to satisfactory degree. 
  • Demonstrate a daily commitment to the continuous improvement process by following Lean Manufacturing concepts and the Basic Principals. Strive to improve each work process. Identify/implement value added and cost savings activities and projects. 
  • Must maintain the highest standards of ethics and integrity
  • Must maintain the highest standards of data management by creating consistent, reliable data which will ensure accuracy and in turn, maximize the use of data and confidence in decision making. 
  • Proactively manage safety by ensuring compliance with all Federal and State regulations and internal Company policies. Regularly complete behavior based safety observations. Ensure unsafe conditions are corrected in a timely manner. 
  • All employees are responsible for immediately reporting any food safety, food quality or plant security issues to management for appropriate action. 
  • A trained designee will be appointed by management to cover for absences and vacancies
  • Other duties may be assigned. 
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

Position Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Education and/or Experience: Bachelor's degree and two years related experience is preferred; or 5 to 7 years of directly related experience. 
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. 
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • Computer Skills: To perform this job successfully, an individual should have knowledge of database software; Halogen Human Resource systems; Adage, Ops Reporting Manufacturing software; MS Office (Excel, PowerPoint, Word, Outlook) 
  • Physical Demands: While performing the duties of this Job, the employee is regularly required to walk and talk or hear. The employee is frequently required to stand and climb or balance. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. 
  • Work Environment: While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions; fumes or airborne particles and extreme heat. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; risk of electrical shock and vibration. The noise level in the work environment is usually loud. 

 

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15401&lang=en_US&source=CC3

Packaging Procurement Specialist - Tewksbury, MA

Our Sourcing team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a procurement / buyer professional with packaging experience to join our team. If you have been successful in a Buyer, Procurement Specialist or Procurement Analyst role, and have experience working on packaging, this position may be a great next step for you!

This position is based in our Tewksbury, MA office, reporting to the Senior Manager of Strategic Sourcing. Our Packaging Procurement Specialist will help to manage WellPet’s packaging spend, specifically driving supply chain efforts in projects related to new packaging development, evaluation of new vendors, and packaging technology while ensuring cost optimization across all formats for our internal manufacturing site and our co-manufacturers. 

 

In addition, our Packaging Procurement Specialist / Analyst will:

  • Conduct market research related to packaging materials, track pricing trends and conduct cost analyses.
  • Analyze upstream feedstocks/commodities; create cost models to understand impact on pricing of finished packaging materials.
  • Support managing packaging cost across a diverse portfolio of finished products manufactured at 3rd party co manufacturers totaling $100 Million++ annually.
  • Manage ongoing packaging spend by tracking packaging buys with the planning group and ensuring agreed upon buying strategies are implemented.
  • Develop/ publish key PPV/ IPV & performance indicator reporting (KPI) for the Packaging category.
  • Troubleshoot/ resolve packaging related issues in conjunction with the Packaging engineering team.
  • Help identify and qualify new supply sources to reduce cost, simplify our supply chain and improve the overall quality of our vendor base. Coordinate vendor qualification/ management processes with our Quality, Manufacturing and R&D teams.
  • Support annual budget setting process for Packaging.
  • Assist with supplier negotiations and coordinating contract execution.
  • Identify and drive value optimization initiatives for cost / manufacturing efficiencies.
  •  Manage multiple projects simultaneously; including meeting facilitation, documentation, creating and managing timelines, and identifying opportunities for cost savings.
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

Position Requirements:

This position is ideally suited for an individual who is an analytical self-starter with strong interpersonal and communication skills, both verbal and written.  Other qualifications include:

  • Has past experience in roles such as Procurement Analyst, Procurement Specialist or Buyer with a specialization or experience with packaging
  • Bachelor’s Degree in packaging or related degree
  • Up to 6 years of experience working with data, preferably in a manufacturing environment
  • Has an understanding of basic manufacturing cost models & processes
  • Possesses the ability to analyze and present data to multiple levels of the organization
  • Well-developed project management skills
  • Ability to work collaboratively across different functions
  • Technically savvy with MS Excel and PowerPoint and Access
  • Ability to travel 25% of time

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15644&lang=en_US&source=CC3

Account Manager - San Francisco Bay Area

Our Sales team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking an Account Manager to join our team. This field-based position is responsible for coverage of our San Francisco Bay Area. Reporting to the District Sales Manager, the Account Manager will be responsible for execution of plans at the local store level.

 

Position Description (Responsibilities):

  • Store level coverage; sales execution
  • Customer development at the local and regional level
  • Category development
  • Key Performance Indicators include:
    • Assortment gains per customer plans
    • F&S targets per customer plans
    • Manages merchandising and pricing in accordance with WellPet guidelines
    • Share of shelf per customer plans
    • Creative business driving solutions in-store
    • Leverage able relationship with in-store personnel
  • Managing an account base of 100/120 pet specialty retailers in your assigned geographic area
  • Territory is comprised of independent chains, local shops and regional/national retailers.
  • Delivering results against set sales and placement quotas
  • Reporting on sales activities
  • Implementing promotional sales including national promotions and new products
  • Conducting product seminars, attend trade shows, dog/cat shows and other events with occasional weekend work
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 


 

 

 

Position Requirements:

This position is ideally suited for an individual who has excellent verbal & written communication skills, a strong customer focus and is accountable for results, detail oriented & organized. Other requirements include:

  • A strong sales background preferably from a solid sales structure company – grocery or pharmaceutical.
  • BS degree or equivalent experience
  • Being self-directed, flexible and work independently
  • Computer proficient in MS Word, Excel, PowerPoint and CMS tools
  • Ability to travel approximately 30% of time
  • The ideal candidate resides in the San Francisco Bay Area
  • Passion for pets and their families
  • Ability to collaborate and influence cross-functionally
  • Demonstrates positive attitude and takes a proactive approach
  • Sees challenges as opportunities and translates them into actionable tasks
  • Displays grace and presence at all times
  • Energized by fast-paced environment
  • Great relationship management abilities

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15646&lang=en_US&source=CC3

National Account Sales Director

Reporting to the Vice President of Sales, you will manage and develop the pet specialty national account business for all brands and manage all aspects of our business with Petco and PetSmart businesses. This position is reporting into the headquarter offices in Tewksbury, MA and will require approximately 50-60% travel.  As an integral member of the sales team, you will play a key leadership role in building a successful sales and support team by working at a strategic level to deliver targeted objectives and financial results in a manner that exemplifies our mission and philosophy.

 

 

Position Description (Responsibilities):

  • Sets and communicates organizational and team expectations and goals
  • Defines and financial and sales targets per business plan; holds national accounts team accountable for achievement of goals.
  • Develops effective annual business plans with clear realistic and stretch goals, milestones and desired results, evaluating quarterly to modify where appropriate
  • In conjunction with other Sales Directors, coordinates promotional plans.
  • Supports the WellPet business acumen, professional selling skills and industry/category knowledge development initiative.
  • Pursues and owns critical relationships with key accounts; drives new business opportunities by developing a deep understanding of their business goals and challenges.
  • Partners with key customers to identify program, product, distribution, and merchandising solutions that increase revenue for the customer and WellPet.
  • Allocation of time is expected as follows:
    • Creation and communication of annual business plans 30%
    • Customer Development/Penetration 25%
    • Promotional plan coordination 20%
    • Skill development 13%
    • Admin and systems requirements 12%
    • Expectation to be in stores evaluating execution on a frequent basis
    • Promotes a customer-centered culture that strives to exceed customer needs, requirements, and expectations.
    • Ensures that the company maintains close working relationships with current customers and distributors and is quick to respond to new opportunities as they arise.
    • Manage and build teams that promote excellence, collaboration and teamwork by providing ongoing feedback and coaching on progress against accountabilities, development plans and training.
    • Builds effective working relationships with the members of the sales management, marketing, other internal teams and with sales team.
    • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.

 

 

Position Requirements:

This position is ideally suited for a high energy executive with sales and marketing experience selling a premium product in the food (CPG) or pet specialty industry.  In addition, you will need:

  • 10 years of a successful track record in sales and national account management experience supporting mass market retailers and national chains.  Must have consumer packaged goods in the food or pet specialty brand experience and successfully launched a new brand and/or category innovator. 
  • A minimum of 4 years of experience leading, and motivating a sales team in a high growth environment while demonstrating a track record of sales results.
  • Bachelor’s Degree in business management or equivalent experience
  • Proven track record managing a business in excess of $100MM while building strong, diverse sales teams.
  • Must be enthusiastic with an entrepreneurial spirit and sense of urgency; decisive leader capable of thriving in a dynamic, action-oriented environment.
  • Strategic mindset, business acumen with well-developed negotiation skills.
  • Strong financial capabilities needed to manage risk, understanding both cost and revenue implications; experience in setting and managing the annual budget throughout year
  • Strategic sales planning and merchandising skills, including the methodology needed to displace competitors and expand the linear feet of product sets
  • Exceptional written and interpersonal communication skills.
  • Strong customer service orientation
  • Cross functional leader ensuring Sales reflects the strategic vision of the company to all customers internally and externally
  • Exceptional negotiating, planning and organizational skills and a high commitment to timely follow up and issue resolution.
  • Ability to manage competing priorities in a deadline-driven environment.
  • Advanced analytical skills and experience in developing sales metrics.
  • Must be a self-starter, highly motivated and goal oriented, building strong relationships; takes initiative and positively engages others to drive improved sales and profit.
  • A team player with ability to developing strong internal and external working relationships.
  • The ideal candidate will be located in one of three locations: 1. Greater Boston area (working out of our Tewksbury home office), 2. Phoenix, AZ or 3. San Diego, CA.
  • The ideal candidate will reside close to air transportation and will be available to travel 50-60%.

 

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15699&lang=en_US&source=CC3

Import/Export Coordinator - Tewksbury, MA

Our Distribution and Logistics Team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We have an immediate opening for an Import/Export Coordinator to join our team. This position is based in our Tewksbury office. Reporting to the Distribution and Logistics Manager, the Import/Export Coordinator will process international shipments while coordinating with the customer service group. The Import/Export Coordinator will ensure high productivity and operational excellence.

 

Position Description (Responsibilities):

  • Prepare and maintain all templates for exporting into international markets including but not limited to Health Certificates, Manufacturer’s Declarations and Affidavits
  • Prepare and submit all export documentation per customer order to APHIS USDA for all international exports
  • Prepare and maintain product listing spreadsheets and worksheets to assist in export documentation
  • Coordinate load dates and vessel bookings with freight forwarder based on product availability and order ready date
  • Maintain spreadsheets created by the customer and utilized by WellPet and the freight forwarder to update all logistics tracking and changes with ship dates on PO’s
  • Prepare and provide warehouse with required shipping documents required for exports. This includes country specific commercial invoices, packing lists, bill of lading templates and/or packaging declarations for warehouse completion
  • Prepare and provide freight forwarder with all signed commercial documents along with filled out Shippers Letter of Instruction/Shippers Export Declarations
  • Provide customers with weekly shipment reports to ensure container traceability and expected ETA’s
  • Work with customs broker’s to provide completed export documents required for customs clearance at destination
  • Ensure all customer orders are in compliance with export regulations before ship out
  • Work cross functionally with Customer Service and Regulatory teams
  • Assist in process improvements and maintaining and updating SOP’s
  • Assist in documentation and research for new market entries
  • Assist Distribution and Logistics manager with budget setting process and monthly forecasting
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

Position Requirements:

This position is ideally suited for an individual who is has extensive experience with the import/export business. It is desired that the individual has dealt with import/exports handling for food grade products. In addition, you will need:

  • Bachelor’s Degree or equivalent work experience
  • 2-3 years of experience working with import/export
  • Technically savvy with MS Excel and PowerPoint
  • The ability to analyze and present data to multiple levels of the organization
  • Well-developed project management skills
  • Ability to work collaboratively across different functions
  • Knowledge of Animal and Plant Health Inspection Services, United States Department of Agriculture, IREGS, and Harmonized Tariff Schedule Codes and IncoTerms
  • Previous experience working with Customs Brokers and Freight Forwarders
  • Knowledge of Transportation Management System systems, etc.
  • Supply Chain experience a plus 
  • Previous import/export experience in APAC and EMEA a plus 
  • Embodiment of the WellPet values
  • Excellent interpersonal and communication skills
  • Ability to balance multiple priorities
  • Desire to work in a transaction processing and fast paced environment
  • Self-starter and pro-active
  • Strong written and verbal communication skills
  • Ability to work in a team environment
  • Detail Oriented
  • Likes to win
  • Strong analytical skills and report writing proficiency
  • Great relationship management abilities

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15943&lang=en_US&source=CC3

IT Intern - Tewksbury, MA

Our IT Support Team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking an intern to join our team for the summer and fall of 2016. This position is based in our Tewksbury office reporting to our Network Systems Administrator. Our IT Internship will provide experience in the areas of ticket triage, basic email trouble shooting, installation of Ad Hoc software, and basic print/copy/scan troubleshooting.

 

 

Position Description (Responsibilities):

  • Provide tier 1 helpdesk support, including receiving and responding professionally to phone calls, emails, chats, instant messages, and texts
  • Management of tickets, including documentation, triaging, resolution and/or escalation
  • Installs, configures, and upgrades computer hardware and software
  • Troubleshooting of MS Windows and Office environments: desktops, laptops, iPAD peripherals and Networking
  • Troubleshooting on email system
  • Participates in special projects
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

 

Position Requirements:

  • Prior Experience with Microsoft Office Preferred
  • Prior Experience with Microsoft Outlook Preferred
  • Prior Experience with Office365 Preferred
  • Basic Computer Network Knowledge and Understanding
  • High school diploma required; some college or technical school preferred
  • Has prior experience working or volunteering in a helpdesk setting
  • Prior customer service experience preferred
  • Strong problem solving abilities
  • Excellent project management abilities; able to track details and prioritize items on an ongoing basis
  • Customer service oriented
  • Good communication skills, both written and verbal
  • Demonstrates positive attitude and takes a proactive approach
  • Sees challenges as opportunities and translates them into actionable tasks
  • Energized by fast-paced environment

 

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15947&lang=en_US&source=CC3

Operations Manager - Mishawaka, IN

The Operations Manager is a salaried, exempt position reporting in to the Director of Plant Operations, and is located in our Mishawaka facility. This individual directs and manages all plant operations with overall responsibilities for production, packaging, plant scheduling, raw and packaging material expediting, raw and packaging material inventory accuracy and other production-related activities, as well as strong support to quality functions. The Operations Manager organizes activities and assigns jobs according to efficient and effective utilization of the staff.

 

 

Position Description (Responsibilities):

  • Coordinate plant activities through planning with department managers to insure total manufacturing objectives are accomplished in a timely and cost-effective manner
  • Develop and control profits, plans and budget
  • Implement cost effective systems of control over operating expenditures, manpower and wages
  • Establish and monitor overall plant performance for production standards
  • Motivate staff to nurture an empowered team environment
  • Develop supervisory staff in first-line management competencies, and interpersonal skills
  • Work closely with the Warehouse Manager to ensure case fill and other customer-centric measures are met and exceeded
  • Control and minimize labor overtime expenses
  • Provide leadership and training to accomplish the company goals and objectives
  • Incorporate shop floor organization and plant cleanliness among plant personnel via visual workplace initiatives
  • Provide direction development and leadership to production supervisors
  • Plan all operations resources and activities in keeping with the company’s objectives and targets
  • Plan staff development by performing gap assessments, setting up developmental plans and organizing training
  • Ensure that health and safety requirements are met
  • Maintain and issue inventory report, entry and exit status report, dead stock report, goods age report, consumption report, manpower status report and provide recommendations and actions to improve performance to the Operations Director
  • Understand the budget and implement continuous improvement activities with the team to reduce cost, improve delivery and eliminate quality defects in the product being shipped or the data
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

 

Position Requirements

 

Skills and Specifications:

  • Good leadership skills with drive to motivate and direct plant operations
  • Good organizational skills
  • Good knowledge of business finances, budgets and contracts
  • Good communication and supervisor skills
  • Good computer skills and knowledge of how an enterprise database and plant floor control system operates

 

Language Skills:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English
  • Ability to write routine reports and correspondence in English
  • Ability to speak effectively before groups of customers or employees of organization in English

 

Mathematical Skills:

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

 

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

 

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Walk and talk or hear
  • Stand, climb or balance
  • Sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell
  • Lift and/or move up to 50 pounds

 

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform their responsibilities in an environment with:
  • Moving mechanical parts
  • Humid conditions, airborne particles and extreme heat
  • Elevation, outside weather conditions and extreme cold

 

Education and Qualifications:

  • A bachelor’s degree in management, engineering, technology or science required
  • A minimum of 8 years of direct management and supervisory experience in a manufacturing plant.  Pet food experience is highly preferred
  • Experience in a food industry is a plus

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=15982&lang=en_US&source=CC3

 

HR Generalist - Minneapolis MN

We are seeking a Human Resource Generalist to join our Sojos business, located in Minneapolis, Minnesota. Our HR Generalist will be responsible for the execution of HR programs and activities to support business objectives for an organization that currently employs 50 people. Programs and activities include but are not limited to staff recruitment, benefits management, personnel file management, employee relations, performance management, training, policy management, special events facilitation and internal communications. This is an individual contributor role, and will have contact with all levels of management and will assist various departments in HR-related tasks and responsibilities. Specifically, the HR Generalist will:

  • Lead the staffing process by recruiting and managing interview process efficiently to drive timely hiring decisions.
  • Ensure regulatory compliance with applicable federal, state, and local employment laws and requirements related to all aspects of human resources functions and policies.
  • Maintain detailed job descriptions for each position within the company.
  • Maintain accurate and up to date personnel files and other documentation, as required.
  • Train all new employees through new-hire orientations, Handbook and company policy training,(GMPs) Good Manufacturing Practices, Safety and OSHA compliance.
  • Promote and encourage healthy employee relations with leadership team and employees.        
  • Maintain close working relationship with corporate office HR Team, ensuring interpretation and communication of organizational policies for understanding, acceptance, and consistent application throughout the site location.
  • Partner with corporate office and the local Management Team to train and facilitate employee performance management program elements.
  • Lead in planning employee celebratory events and recognition of milestones.
  • Manage internal communications with employees.

 

Position Requirements:

This position is ideally suited for an individual who has a minimum of 3 years of experience within an HR role, with some experience in a manufacturing environment.

  • Bachelor’s degree or equivalent work experience/training required.
  • Has an in-depth knowledge of recruiting practices and on-boarding processes. 
  • Highest ability to form strong working relationships, build trust and maintain confidentiality.
  • Provides excellent employee relations and customer service through influence, relationship management and conflict resolution skills.
  • Must be able to handle multiple tasks concurrently and work effectively in a fast-paced environment with constantly changing priorities. Flexible to accommodate pressures and demands as required by schedules, deadlines, etc.
  • Effective project management and organizational capabilities.
  • Excellent communication skills (verbal and written), organization, problem resolution, and presentation skills.
  • Strong computer skills, including all MS Office applications.
  • Can work both independently and within a team environment.
  • Up-to-date knowledge of employment legislative changes and practice.
  • Self-starter, high energy, shows initiative and creativity.
  • Patient, flexible, collaborative team player with a “can do” attitude.
  • Passion for developing people and supporting business growth.
  • Able to do light day travel as necessary and to attend off-premises events, meetings and conferences as requested.
  • Regularly required to sit, stand, bend, reach and move about the facility.
  • May be exposed to shop elements such as noise, dust, odors, fumes, oils and greases.
  • Will be required to perform other duties as requested, directed or assigned.

 

To apply for this position, please send your resume and cover letter to jobs@wellpet.com with the subject line: HR Generalist Sojos.

 

About Sojos:

The growing Sojos team shares a commitment to transform the lives of dogs and cats with raw nutrition. Our foods combine fresh, uncompromised ingredients—with the easy convenience of kibble. In addition, we make awesome freeze-dried, all meat treats—along with a full line of bakery treats. We do it all under our own roof in Minneapolis—and use nothing but human-grade ingredients, of course. Learn more at www.sojos.com.

 

Staff Accountant - Tewksbury, MA

Our Accounting team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a Staff Accountant to join our team. This position is a newly created role and is based in our Tewksbury office and reports to the Assistant Corporate Controller. The Staff Accountant will assist the accounting team with general accounting activities including accounts payable, accounts receivable, account reconciliations, journal entries, and more. If you are an accounting professional with a positive attitude and a desire to dig in and grow with our Company, this position may be right for you!

 

Position Description (Responsibilities):

  • Process and post monthly journal entries
  • General ledger account reconciliations and analysis
  • Assist with Accounts Receivable and Accounts Payable
  • Assist with audit preparation
  • Ad hoc projects and reports as requested by management

 

Position Requirements:

  • Bachelors Degree in Accounting
  • 1 to 3 years of relevant work experience, or a minimum of 1 internship in an accounting department lasting 3-6 months
  • Strong computer proficiency, specifically in Microsoft Office Suite, including pivot tables and vlookups
  • Deadline and results driven
  • Attention to detail
  • Ability to handle multiple tasks in a fast paced environment
  • Flexible; comfortable with change
  • Demonstrates a positive attitude and professionalism at all times
  • Takes a proactive approach to learning and problem solving
  • Experience in a manufacturing environment a plus
  • Team player with great communication skills

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=16280&lang=en_US&source=CC3

 

 

Customer Marketing Manager - Tewksbury, MA

Our Marketing team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. They work cross functionally to ensure our products are readily available for pets to enjoy. Are you interested in building marketing programs within national accounts to grow the the Wellness and Old Mother Hubbard brands? We are currently seeking a Customer Marketing Manager to join our team. This position is based in our Tewksbury office and reports to the Director of Customer Marketing. Our Customer Marketing Manager will be responsible for maintaining the strategic partnership with key accounts. Additionally, the Customer Marketing Manager will work with our sales teams to identify and maximize opportunities to grow our business.

 

Position Description (Responsibilities):

  • Based on brand objectives – build account specific marketing programs to deliver revenue, profit and market share goals
  • Develop and own budgets on a bi-monthly basis for product, marketing, and promotional programs for key accounts
  • Plan and oversee the execution of promotional activities including consumer promotions, in-store flyers, direct mail, e-mail programs, displays, merchandising, events, sponsorships
  • Manage development, production, and distribution of promotional and collateral materials to support marketing programs with key accounts
  • Post program execution, provide thorough analysis of program performance vs. goals – ensuring key learnings are implemented in go-forward planning
  • Provide general marketing support to the Sales team for key accounts assigned
  • Help develop presentations and analyses to sell-in new products and programs to customers
  • Work with customers and internal supply chain teams to deliver accurate forecasts of new products and up-lifts anticipated by promotional programming
  • Collaborate with cross-functional teams such as Brand, Marketing Communications, Supply Chain, Finance, Innovation and New Product Development, as well as with external partners and vendors
  • Live the WellPet Vision, Mission and Values and do whatever it takes for the pets who depend on us

 

Position Requirements:

We really need an individual who loves marketing in a consumer products company, where working closely with a sales team in developing and launching programs has been your role for 5 to 7 years.  You should also be a strong project manager with an analytical mind that feels comfortable getting into the financial data.  What else should you bring?

 

If you love the executional side of marketing – this role is perfect for you. You need to own the number with your account manager, and do everything possible to bring Wellness and Old Mother Hubbard to life with our key accounts. You should also be a strong program manager, knowing how to balance multiple projects and timelines.  And you should have:          

  • A Bachelor's degree in Marketing or related discipline, MBA preferred but not required
  • Proven track record of delivering results within brand management, customer or trade marketing assignments, CPG preferred.
  • Excellent verbal and written communication skills; ability to build and deliver persuasive presentations to a wide range of audiences, both internally and externally
  • Ability to build and maintain collaborative relationships both internally but externally; seen consistently as a valued partner in the business
  • Has a strategic mindset – works collaboratively and solves problems to move the business forward, seeing challenges as opportunities.
  • Proven success in high-change environments; thrives in a fast-paced setting and enjoys working with a sense of urgency.
  • Flexible; able to meet the changing demands of the business and our national accounts
  • Creative thinker that enjoys both the strategic aspects of the position as well as being hands-on with an ability to translate plans into actionable items; executes on schedule and within budget
  • Displays grace and presence at all times
  • Ability to travel approximately 30% 

 

To apply, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=16322&lang=en_US&source=CC3

Consumer Affairs Representative - Tewksbury, MA

Our Consumer Affairs team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a  Consumer Affairs Representative to join our team. This position is based in our Tewksbury office. Reporting to the Consumer Affairs Manager, the Consumer Affairs Representative will be involved with researching and resolving consumer inquiries, issues and needs. This position works closely with the R&D, QA, Sales, Marketing, and Operations teams.  Your ability to work in a fast-paced team environment along with solid attention to detail, helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position. 

 

Key responsibilities include:

  • Timely and effective handling of consumer calls, emails, and faxes
  • Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth
  • Data entry of all contacts into the consumer affairs database
  • Participating in training to improve skill sets and ensure superior product knowledge of all product lines
  • Support the Company with information and reports as needed
  • Provide support and assistance to other team members
  • Other responsibilities as required
  • Living the WellPet Values and doing whatever it takes for the pets who depend on us

 

Position Requirements:

  • Customer service experience in a consumer products company
  • Excellent interpersonal, written and verbal communication skills
  • Strong computer capabilities using a browser-based consumer database system and excellent skills in MS Word, Excel, Outlook and Internet Explorer
  • Proficiency in English (both spoken and written) is required. 
  • Bachelor’s Degree or equivalent professional experience
  • Strong time management and organization skills along with a high sense of urgency and attention to detail & follow-up
  • Excellent problem solving skills
  • Self-starter; able to work with minimal supervision
  • High energy; able to work well in a dynamic, fast paced environment
  • Bilingual in French and/or Spanish and Pet Food Industry experience preferred.

 

To apply for this position, please visit: https://workforcenow.adp.com/jobs/apply/posting.html?client=wellpet&jobId=16400&lang=en_US&source=CC3

Inside Sales Representative - 2 positions - Tewksbury, MA

Our Sales team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking an Inside Sales Representative to join our team. This position is based in our Tewksbury office. Reporting to the Director of Training and Development, the Inside Sales Representative will call on our current independent retailer accounts to grow our independent channel. Additionally, the Inside Sales Representative will work internally with our customer service and trade marketing teams to ensure a high level of customer service for our independent retailer customers.

 

Position Description (Responsibilities):

  • Develop and maintain relationships with existing customers.
  • Identify opportunities for account growth.
  • Create and present sales presentations to close new business.
  • Key Performance Indicators include
    • Number of calls per day
    • Revenue, year over year
    • Promos sold
    • Additional touchpoints made
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us

 

Position Requirements:

  • Bachelor’s Degree
  • 2-4 years of experience in an inside sales role
  • Great relationship management abilities
  • Well-developed written and oral presentation skills
  • Works well independently
  • Demonstrates positive attitude and takes a proactive approach
  • Sees challenges as opportunities and translates them into actionable tasks
  • Displays grace and presence at all times
  • Energized by fast-paced environment