Customer Service Representative- Tewksbury, MA << Back to Careers

Position Summary: Our Consumer Affairs team at WellPet is made up of professionals who understand the difference our products make in the lives of pets. We are currently seeking a Consumer Affairs Representative to join our WellPet team based in our Tewksbury, MA office. Reporting to the Senior Manager of Consumer Affairs, the Consumer Affairs Representative will be involved with researching and resolving consumer inquiries, issues and needs. This position will interact and work closely with the R&D, QA, Sales, Marketing, and Operations teams on a daily basis. Your ability to work in a fast-paced team environment, along with solid attention to detail, a helpful can-do attitude, creative problem solving and excellent customer service skills will ensure your success in this critical position.  


Key responsibilities include:

  • Timely and effective handling of consumer calls, emails, social media correspondence, chats, texts and faxes
  • Researching and helping to resolve consumer complaints to ensure customer satisfaction, retention and growth
  • Data entry of all contacts into the consumer affairs database
  • Participating in training to improve skill sets and ensure superior product knowledge of all product lines
  • Support the Company with information and reports as needed
  • Provide support and assistance to other team members
  • Other responsibilities as required
  • Living the WellPet Values and doing whatever it takes for the pets who depend on us

 Position Requirements:

  • Customer service experience in a consumer products company
  • Have a friendly, outgoing, and energetic personality
  • Excellent interpersonal, written and verbal communication skills
  • Strong computer skills while using an Internet Explorer browser-based consumer database system
  • Proficient with MS Office
  • Proficiency in English (both spoken and written) is required
  • Strong time management and organization skills
  • A high sense of urgency and attention to detail & follow-up
  • Excellent problem solving skills
  • Self-starter, with high energy and the ability to work with minimal supervision in a dynamic, fast paced environment
  • Bachelor’s Degree (preferred) or equivalent professional experience
  • Bilingual in French and/or Spanish preferred
  • High comfort level using social media platforms such as Facebook, Twitter & Instagram
  • Pet Food Industry or CPG experience preferred

To apply for this position, please send your resume to and include “Customer Service Representative” in the subject line of the email.

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