Customer Business Manager- Tewksbury, MA << Back to Careers

Position Summary:

We are currently seeking a Customer Business Manager to join our Sales team. Reporting to the General Manager of the E-Commerce Team, Our Customer Business Manager will serve as the primary business owner for our Amazon business.

Position Description (Responsibilities):

  • Owns revenue and forecasting for the assigned accounts
  • Ensures the achievement of both short & long term financial goals for assigned accounts
  • Own day to day relationship with assigned accounts with primary goal of delivering short & long term financial results
  • Foster partnership with assigned accounts to allow for account penetration up – down – across the entire account
  • Build sustainable business processes between WellPet & assigned accounts to efficiently deliver joint value & meet commitments
  • Serve as account champion internally to make sure accounts receive support necessary to be successful
  • Serve as the chief author of business performance for assigned accounts both internally and externally
  • Provide leadership to ensure WellPet brand strategies, policies, and sales tactics are understood and implemented within his/her account
  • Develop and maintain high visibility with account key decision-makers and decision-influencers to advance business opportunities
  • Utilize all information available to determine what’s working and not working using a data-based approach
  • Communicate crucial market, trade and competitive information on a timely basis
  • Living the WellPet values and culture and doing whatever it takes for the pets who depend on us.


This position is ideally suited for an individual who is analytical, detail oriented, well organized & acts with a sense of urgency. Our Customer Business Managers have excellent verbal & written communication skills, a strong customer focus and are results-oriented. Other requirements include:

  • Bachelor’s Degree
  • 10+ years of experience in sales management in the consumer products industry.
  • Experience leading and owning e-Commerce customers – specifically Amazon
  • Proven track record for managing large, strategic and complex customers
  • Self-directed, flexible, and able to work independently
  • Experience to include both internal and account management experience
  • Computer proficient in MS Word, Excel, PowerPoint
  • Ability to travel between 30% - 40% of the time
  • Collaborative, team player with a “can do” attitude.
  • Passion for pets and their families
  • Ability to collaborate and influence cross-functionally
  • Demonstrates positive attitude and takes a proactive approach
  • Sees challenges as opportunities and translates them into actionable tasks
  • Displays grace and presence at all times
  • Energized by fast-paced environment
  • Great relationship management abilities

To apply for this position, email your resume and cover letter to and include “CBM Amazon” in the subject line. Please include your salary requirements or salary range with your application.

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