Deductions Analyst - Tewksbury, MA << Back to Careers

Position Summary: The Deductions Analyst (DA) is responsible for resolving customer deductions in a timely manner while identifying trends that will influence customer behavior.

The Deductions Analyst owns the responsibility of the financial integrity of all deduction-related transactions.  Major responsibilities include root cause analysis, disputing, validation, resolution, and reporting of specific customer deductions.  Accurate and appropriate resolution of all deductions within Department guidelines with a focus on deduction prevention.

Position Description (Responsibilities):

  • Identify and resolve all types of deductions, including cash and credits, in an efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L
  • Investigate and gather information to determine exposure and reverse direct chargebacks
  • Review Overages, Shortages, and Damages (OS&D) to identify opportunities for the business to reduce or eliminate  
  • Ensure accurate and efficient recording and reporting of all open and resolved deductions
  • Provide chargeback support to all third parties as well as research and validate all Logistic deductions
  • Work strategically with the Vendor Compliance and Deductions Manager on process changes designed to minimize deduction issues and improve invoice accuracy  
  • Complete trend analysis for root cause to identify cash flow opportunities and implement corrective actions and pursue collection of invalid items
  • Partner with other departments (Operations, Sales, Customer Service…etc.) to provide financial insight on process gaps, opportunities, and specifically the impact of deductions on cash flow

Position Requirements:

  • 1-3 years’ experience working with chargebacks, deductions, credit, and/or financial claims
  • Bachelor’s Degree in related field
  • Proficient in Microsoft Office (Excel, Word, Power Point)
  • Basic understanding of accounting principles
  • Strategy guru: Forward thinking approach to changing internal and external customer behaviors to streamline workload and enhance recoveries for the business while efficiently and effectively working a high volume of chargebacks
  • You’re a dot connector: Challenge ways of working to improve results and processes by utilizing all resources
  • You’re a changemaker: Identify continuous improvement strategies to drive down logistics deductions (OS&D) and prevent deduction issues from reoccurring
  • Excellent written and oral communication
  • Accuracy and attention to detail and strong problem-solving skills
  • Ability to multi-task, while being resourceful, prioritize essential tasks and meet deadlines
  • Experience with IFS - ERP a plus
  • Experience using specific Customer Vendor Portals a plus
  • Live the WellPet values and culture and doing whatever it takes for the pets who depend on us


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