IT Intern - Tewksbury, MA << Back to Careers

Position Summary:

We are seeking an IT intern to join our team of IT professionals. This person would be reporting into our Senior Manager of IT Infrastructure. Their main focus will be assisting with various helpdesk and troubleshooting issues for internal customers.  Other responsibilities include but are not limited to:


Position Description (Responsibilities):

  • Receive, log and assist with asset management and inventory of desktop/laptop computers including accessories 
  • Assist with laptop setup with regards to images and other configurations for distribution
  • Troubleshoot and resolve end-user hardware, operating system and software-related problems,
  • Escalate IT issues/tickets to other help desk employees if unable to complete independently
  • Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems
  • Provide tier-1 support to new and existing users


Position Requirements:

  • Received training on Windows operating systems – Windows 7 and 10
  • Possess basic knowledge and understanding of Windows printing functions, Microsoft Office 365 (Excel, Word, Outlook, PowerPoint), PC Hardware, Ethernet networking infrastructure, and IP protocols


To apply click here!

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